Sr. Customer Solutions Manager

2 weeks ago

Singapore Amazon Web Services Singapore Full time

7+ years leading complex, large scale, Smart Device/IT/technical/engineering program/IOT
- 5+ years in a client facing role
- Bachelor's degree in Science, Technology, Engineering, Math (“STEM” majors) or equivalent

experience (Computer Science preferred)
- Demonstrated ability to deliver information at the C-suite/VP level
- Experience working with current web technologies (especially Cloud)
- Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
- Demonstrated organizational and troubleshooting skills with attention to detail

Job summary
At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team
you, the Customer Solution Manager, will help our customers to arrive in that future. You will work
complex and challenging technology problems today.

Key job responsibilities
Roles and Responsibilities
You will have the opportunity to work closely with BD, solutions architecture, software development
and service teams and customers. You will collaborate with the product teams to deliver the best
solutions with efficient use of resources and technologies. You will work with all stakeholders to scope
work, identify appropriate resources, set goals, track and report progress, develop schedules, and
communicate to customers. You will also assess risks, anticipate bottlenecks, provide critical issue
management, balance trade-offs, and encourage risk-taking to maximize business value. You will
evangelize on behalf of AWS and influence customers at an executive level to allocate the appropriate
resources to achieve their goals.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should
bring a cool head, strong technical background, be detail oriented, have excellent problem solving
abilities, and be an exemplary communicator. Your technical expertise and operational excellence will
influence your team’s decisions and help us drive secure and robust customer solutions. We love people

PMP, PgMP, SAFe, or SCRUM/Agile certified
- Direct experience implementing AWS/cloud services
- Strong listening skills; demonstrated ability to ask effective questions
- Superior written and verbal communication skills
- Deep understanding of software development/engineering lifecycle from conception to delivery
- Demonstrated leadership through influence
- Prior experience working with or managing large technical programs

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