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Sales Support Coordinator

3 weeks ago

Yishun, Singapore IJOOZ AI PTE. LTD Full time

Location: 513 YISHUN INDUSTRIAL PARK A 768736

Working hours: Monday to Friday: 9am to 6pm
- Fun and friendly working environment
- Career development and growth opportunity
- With AWS and Variable bonus
- Medical benefits
- Other Employee Benefits
- Walking distance from Canberra MRT/ close proximity to Yishun MRT

**Job responsibilities**:
The Sales Support Specialist plays a crucial role in assisting the sales team in achieving their goals and ensuring smooth operations within the sales department. This position involves providing administrative, organizational, and operational support to the sales team to enhance their efficiency and productivity. The Sales Support Specialist collaborates closely with various internal teams, such as logistic, customer service, and finance, to ensure seamless coordination and customer satisfaction.

**Responsibilities**:

- **Sales Data Management**:Maintain and update sales records, customer databases, and relevant documentation. Track sales performance metrics, generate reports, and assist in analysing data to identify trends and opportunities.
- **CRM Maintenance**:Utilize the Customer Relationship Management (CRM) system to manage customer information, track interactions, and update sales-related data.
- **Sales Team Assistance**: Provide administrative support to the sales team, including scheduling deployment of machines and managing customer requests etc.
- **Customer Support**:Work closely with the internal cross function team to address customer enquiries, resolve issues, and ensure overall customer satisfaction.
- **Sales Training**:Participate in sales training sessions and workshops to stay updated with product knowledge, sales techniques, and industry trends.
- **Process Improvement**:Identify areas for process improvement within the sales support function and propose actionable solutions to enhance efficiency and effectiveness.

**Requirements**:

- Diploma in any discipline
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft office, especially in Excel (analyzing spreadsheets and charts)
- Prioritizing, time management and organizational skills.
- Excellent communications skill
- Hardworking and meticulous with positive attitude
- Fast learner and ability to work in fast-paced environment
- Effectively bilingual with good command of spoken and written English and Mandarin. (To communicate and liaise with Chinese speaking overseas and local counterparts/customers)

**Job Types**: Full-time, Permanent

**Salary**: $1,900.00 - $2,600.00 per month

**Benefits**:

- Additional leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: In person