Field Service Engineer 2

1 week ago

Singapore Lam Research Full time

**The Group You’ll Be A Part Of**

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

**The Impact You’ll Make**

As a Field Service Engineer at Lam, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

**What You’ll Do**
- Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
- Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
- Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
- Carry out Tier 2 process qualification work
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during installation and execution of service contracts
- Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
- Take on ad-hoc duties as and when assigned by the Immediate Supervisor

**Who We’re Looking For**

**Minimum Qualifications**:

- Bachelor’s degree in Electronics, Engineering, or related field with 3+ years of experience; or an advanced degree without experience; or equivalent work experience.
- Self-starter who can work independently and has a deep desire to learn and grow with the Company
- Strong interpersonal and communication skills
- Able to actively engage customers on technical solutions
- Willing to support short term, overseas assignment
- Able to work swing shift (Tues - Sat and/or Wed - Sun)
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
- Able to perform rostered 24/7 on call standby duty for a week

**Preferred Qualifications**
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
- Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
- Communication skills, both written and verbal, in English.
- Foundational analytical and problem-solving skills.

**Our Commitment**

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
- Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time._

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