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Assistant Manager/deputy Manager, Agency Engagement

3 weeks ago

Singapore Civil Service College Full time

**What the role is**
- As Assistant Manager/Deputy Manager in the Agency Engagement team, you are part of a team seeking to deepen our engagement and strategic partnerships with other public sector agencies. You support capability development by managing a portfolio of public sector agencies, as their primary engagement touchpoint in accessing CSC’s suite of learning interventions that address their learning priorities. If you value building strong relationships and networks, and resonate with the impact of human capital development through learning, this is the role for you.

**What you will be working on**
- This role will expose you to conduct preliminary learning needs analyses, and develop your people-skills as you facilitate and enable collaborations between internal teams and external stakeholders. You will hone your analytical mind as you diagnose and identify learning trends and needs, and sense-make data aggregated from the collective engagements and interactions with agencies. You will also tap into your creativity in developing and executing a range of stakeholder engagement initiatives, contributing towards an engaged learning and development community in the Singapore Public Service.

**What we are looking for**
- Join us if you:

- Value building strong relationships and networks, and resonate with the impact of human capital development through learning;
- Thrive in a dynamic and fast-paced environment, and enjoy working in a pro-learning organisation;
- Have strong collaborative skills and can effectively manage multiple stakeholders’ priorities;
- Are able to translate learning priorities articulated by our external stakeholders into insights on potential learning products and offerings by CSC;
- Are comfortable with data, able to analyse learning trends by agencies and communicating these key insights in a clear manner
- Are motivated and driven to create value for our public sector agencies seeking capability building opportunities.
- A great self-starter, with the ability to develop trusted working connections with colleagues and stakeholders
- A team player, supportive of colleagues when they need a helping hand or to lend a fresh eye perspective
- A data storyteller, able to translate formal data into easy-to-understand insights
- An energetic connector, able to collaborate well within the organisation to support our agency customers
- Strong problem-solving skills, with ability to handle diverse groups of customers and their expectations.
- Good knowledge of learning and development trends in adult learning pedagogies will be an advantage
- Curious mindset, with an openness to innovation
- Able to work independently
- Good interpersonal skills and is resourceful, able to work collaboratively within CSC and with external partners
- Strong analytical thinking, and communication skills. Ability to think and sense-make critically will be an advantage.
- Proficiency in data analytics will be an advantage