Innovation & Content Experience Mgr

4 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Be a Part of Something BIG**

The Singtel Innovation Centre (“Centre”) is a leading experience centre that brings together Singtel Group’s emerging technologies to enable businesses reimagine their future, explore innovative concepts and overcome business challenges to unlock new growth opportunities.

We bring a blend of new ideas and technologies that excite businesses to innovate, creating a space for ideation and co-creation opportunities while fostering a vibrant ecosystem to transform and embrace new opportunities in the digital economy.

**Make an Impact by**

A. Storytelling, Contention Production and Experience
- Partner internal stakeholders from the lines of businesses (LoBs) and Customer Solutions leaders to update the Innovation Centre content on a quarterly cadence.
- Drive meaningful conversations around new content and develop said content with relevant 3rd party agencies.
- Partner with Innovation Centre to prepare and produce customised customer presentations targeted at Senior Executives
- Maintain standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing.
- Maintain the work flow for requesting, creating, editing, publishing, and retiring content.
- Host Tier 2 and Tier 3 visits for customers, working with the Centre Director to customise tours as necessary
- Managing partners and vendors on the production of demos
- Develop demo roadmaps as needed
- Manage interns and student engagements as necessary, ensuring timely delivery of projects

B. Operations
- Manage close-loop reporting with customer relation management tool (CRM), key performance metrics and workflow cadences for demand and lead-generation purposes
- Manage spend to plan
- Enforce Operations Playbook for the Innovation Centre
- Manage scheduling and host allocation for visits
- Support and own logistics for events held at the Innovation Centre

C. Key Events/ Special Projects
- Work with internal and external stakeholders to deliver best-in-class industry forums. Co-facilitate meetings and workshops for customer engagements

**Skills for Success**
- Bachelor’s degree in Marketing, Business, or Mass Communications
- Minimum 5 to 7 years of experience in Content Production, Management and Marketing or Editorial for B2B segments, preferably in mid to large organisations
- Experience in customer experience, enhancing a customer's encounters and touchpoints is a plus
- Possess excellent presentation and oral communications skills, including Powerpoint skills
- Excellent verbal and written communication skills.
- Must be effective both as individual and in teams.
- Ability to think and act strategically, with excellence in executions.
- Ability to lead and inspire large teams of creative personnel and content creators to achieve company’s stated goals.
- Strong attention to details with superior time and project management skills.
- Self-motivated, takes ownership, initiative and able to work independently.
- Genuinely passionate and strong understanding of the ICT industry, emerging technologies and trends, ability to demonstrate how technologies contribute to digital transformation and business growth.
- Experience with managing Content Managing Systems is a plus.

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