Spa Receptionist
3 days ago
**Position Overview**
**The Role**
**A. **Deliver Service Excellence**
- Offer warm and friendly welcome greeting
- Provide detailed descriptions of spa treatments, packages, services, and facilities
- Escort guests to treatment areas
- Provide spa tours
- Handle correspondences and phone calls
- Answer to enquiries and requests
**B. **Deliver Operation Excellence**
- Perform opening and closing duties
- Manage guest register
- Process payments accurately
- Assist with booking, changing and cancelling of spa appointments
**C. **Manage Hygiene and Safety Standards**
- Keep the reception area clean and organised at all times
- Ensure a conducive environment at the holding area as guests wait for their turn
**Talent Profile**
- 1 to 2 years of experience in a luxury spa or similar field
- Have good knowledge of the spa industry
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