Senior Field Service Engineer

1 week ago

Singapore INGERSOLL-RAND SINGAPORE ENTERPRISES PTE. LTD. Full time

**Location**

42 Benoi Road, Singapore.

**About Us**

Ingersoll Rand is an American multinational company that provides flow creation and industrial products. We offer high-quality commercial air compressors, industrial air compressors & compressed air services for a wide range of industries.

**Job Summary**

The Senior Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s compressed air installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership mindset to be successful in this role.

He/she would need to handle escalated customer issues, assist with the technical development of the field service team to improve customer’s aftermarket satisfaction in a timely manner.

**Responsibilities**
- Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
- Conduct site and classroom training to customers on compressed air system.
- Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
- General service report writing for internal and external customers.
- Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
- Provide technical support for the Industrial Technologies & Services (ITS) products, including and not limited to Compressed Air System, Air Dryers System, Air Audit and IIOT system.
- Support the field service team in Singapore to solve field issues, including machine commissioning and troubleshooting.
- Conduct Root Cause Analysis (RCA) and create the technical report as requested by customer.
- Work closely with After Market Manager to manage customer escalations and works with customer, staff and other divisions to resolve technical issues in a timely manner.

**Basic Qualifications**
- Degree in Mechanical/Electrical Engineering with strong field service experience in compressed air systems and PLC panel programming or related.
- Singapore Class 3 driving license.
- Fluent in written & conversational English.

**Travel & Work Arrangements/Requirements**

Office & Site-based within Singapore for field service jobs at client/project sites.

**Key Competencies**
- Customer Orientation
- Ownership
- Independent
- Compressed Air Systems

**What we Offer**
- Equity Grant
- Employee Insurance
- Medical Health Screening
- Outpatient Medical & Specialist
- Dental
- Overtime & Allowances

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