Customer Service Executive 5 Day Work
3 days ago
**Customer Service Executive (Aerospace)
**_5 Day Work Week _**
**_Mon - Fri: 7.30am - 4.48pm _**
**_Location: 65 Changi North
- **
**Core Responsibilities:
- Assist with the creation, review and analysis of contractual documents included but not limited to sales agreement (LOA, LTA, Nominations, PO), order acknowledgements (nondisclosures) to ensure compliance with company guidelines.
- Serve as point of contact (POC) for customer inquiries, including updates on order and delivery status.
- Responsible for accurate and timely management of sales order activities included but not limtied to order entry, rescheduling, delivery, and pricing adjustment for accurate backlog reporting.
- Post Customer scorecards and coordinate annual Customer Satisfaction survery and/or customers questionnaires reporting with other departments.
- Ensure contract review is conducted timely and contract deliverables are flown down to the responsible parties in compliance to Corporate and Divisional procedures; timely communication with customer to address PO discrepancies and ensure compliance to PO requirements.
- Perform EDI (Electronic Date Interchange) transactions to ERP system timely and accurately. Timely coordination with customers and internal on changes that would impact the sales significantly.
- Perform other dusties as assigned.
**Qualifications:
- Strong interpersonal and communication skills (written and spoken) to interact professionally with customers and all levels of staff in the organization.
- Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.
- Knowledge in export and shipping term preferred.
- Tech-savvy, with good knowledge in MS Office, ERP/MPR system and able to work in a fast pace dynamic environment.
- Degree in Business, Engineering, Supply Chain or related field with 1 to 2 years of customer service experience in a manufacturing environment.
- Diploma in Business, Engineering, Supply Chain or related field with 3 to 5 years of customer service experience in a manufacturing environment.
**Salary: up to $3,600
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