Support Engineer

2 weeks ago


Ang Mo Kio, Singapore RH SYNERGY (S) PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**

**Responsibilities**:

- System troubleshooting and meeting with operation
- Support project team for project commissioning, testing and training
- Provide User Acceptance Testing (UAT)
- Manual preparation of all system provided by the company to the customers
- Prepare for training at the customers’ sites
- Prepare, update monthly report on the number of customers supported and the status progress of customers; time taken for each customers, variance if any
- Research for new products and testing on new products
- Propose or recommend parts/service to customer where applicable
- Testing of existing products for more functions
- Prepare demo system for Sales department
- Conduct technical training to Sales or Technical as and when required
- Customers manual design and creation
- System and parts replacement, installation and configuration
- Enhance the product features in line with the market trends
- Pick up phone call from customer to determine the type of support to be given
- Administrative and other ad hoc assignments as assigned

**Job Requirements**:

- MSCE/Degree in Computer Science or relevant disciplines
- Minimum 3 years in similar systems security administration and configuration
- Ability to manage and configure ELV deployed solutions will be highly preferred
- Take responsibility and ownership of customers’ problems from start to resolutions
- Driven, versatile and team spirit when working on projects
- Project management experience or certification will be an advantage

RH SYNERGY (S) PTE. LTD.



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