Senior/principal Customer Quality Engineer

**Our vision is to transform how the world uses information to enrich life for all.**

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR48378 Senior/Principal Customer Quality Engineer

**Key responsibilities**:

- Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
- Manage customer factory audit requirement
- Provide technical or operational quality issue resolution support to customers
- Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
- Ensure customer requirements are reflected in processes, procedures & standards
- Drive quality-related proactive and reactive communication
- Track, update & close all customer action items (AI) on time
- Work closely with the customer to resolve their key care-about
- Lead for quality scorecard tracking and improvements
- Manage, schedule and lead quality engagements
- Communicate/track and close customer quality processes requirements
- Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
- Work closely with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations
- Demonstrates leadership, proactiveness, assertiveness and accountability
- Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
- Team leadership
- influencing, relationship building, customer focus, efficiency, excellent interpersonal skills, and self
- development
- Ability to communicate at various levels including executives
- The ability and willingness to travel when required; travel required (about 10%)

Required:

- Bachelor Degree or higher in Engineering: Physics, Material Sciences, Computer Science, Electrical or Electronics Engineering, or related field of study
- 3+ years of SSD factory process experience Or SSD engineering/quality related experience;
- 7+ years engineering experience

Preferred:

- Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
- Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,....
- SSD production troubleshooting and failure analysis experience
- Good project management
- Customer facing experience and SSD production process experience are preferred
- A high degree of proven self-initiative and ability to think and act independently
- Excellent English verbal, written communication skills, and presentation skills
- Outstanding multi-tasking and problem-solving skills are critical
- The ability to work under tight timeframes, prioritize competing activities and aim for results is a must
- The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
- The ability to effectively interact with a wide range of personalities and handle conflicts in priorities

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.