Shop Sales Manager

1 week ago

Singapore DURIAN BOY TRADING Full time

**Job Overview**:The Shop Manager is responsible for the overall operation and management of a retail establishment. This includes overseeing day-to-day activities, ensuring excellent customer service, managing staff, maintaining inventory, achieving sales targets, and maintaining a clean and organized store environment. The Shop Manager plays a pivotal role in driving the store's success and profitability while upholding the company's standards and values.

**Responsibilities**:

- **Team Leadership**:Recruit, hire, train, and supervise store staff.
Set clear performance expectations and provide ongoing coaching and feedback.
Delegate tasks and responsibilities effectively to ensure efficient store operations.
Foster a positive and motivating work environment.
- **Customer Service**:Ensure exceptional customer service standards are maintained.
Handle customer inquiries, complaints, and concerns in a professional manner.
Train staff to provide excellent customer assistance and address customer needs.
- **Sales and Revenue Generation**:Develop strategies to achieve sales targets and maximize store revenue.
Monitor and analyze sales performance and implement corrective actions if needed.
Create and execute promotions, displays, and merchandising strategies to enhance sales.
- **Inventory Management**:Manage inventory levels to ensure optimal stock availability.
Receive, inspect, and organize merchandise shipments.
Implement inventory control procedures, including regular stock counts and replenishment.
- **Store Operations**:Oversee the day-to-day operations of the store.
Maintain a clean, organized, and visually appealing store layout.
Ensure compliance with company policies, procedures, and safety standards.
- **Financial Management**:Monitor expenses and manage the store budget effectively.
Generate and analyze sales reports, identifying trends and opportunities for improvement.
- **Staff Development**:Provide ongoing training and development opportunities for staff.
Conduct performance reviews and create individual development plans.
Address performance issues and provide constructive feedback.
- **Communication**:Maintain open communication with upper management and other departments.
Communicate goals, expectations, and updates to staff effectively.
- **Vendor Relations**:Build and maintain positive relationships with suppliers and vendors.
Negotiate terms, prices, and delivery schedules as necessary.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree in Business Management or related field preferred).
- Proven experience in retail management or supervisory roles.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of inventory management practices.
- Sales-driven mindset with a focus on customer satisfaction.
- Ability to work flexible hours, including weekends and holidays.
- Strong organizational and multitasking skills.

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