
Project Engineer
1 week ago
The Project Engineer will be responsible for both Pre-sales and Post Sales engineering and technical disciplines, for both Avaya and Genesys Cloud Solution. He/ She will also be responsible for all engineering and technical disciplines for Avaya Aura Solution in Post Sales. This role is also responsible to train our engineers to achieve both Implementation and Maintenance required certification.
Project Engineer should be an outstanding communicator, and team player. He/ She will ultimately be responsible for maintaining the company’s standard of excellence and delivering projects with the utmost attention to safety and quality.
**Responsibilities**:
**1. Perform full elements of project implementation which includes:
- Understanding full solution requirements of the project
- Being accountable and managing the scope of work assigned
- Installing of Information and Communications Technology (ICT) Solutions in networking and contact center settings
- Supporting network infrastructure
- Supporting daily system operation checks
- Conducting first level troubleshooting to resolve issues
- Assisting customers in producing and submitting reports
- Coordinating job requests
- Assisting in case escalation to product principle to ensure mínimal disruption to operations and maintain high quality standards
- Ensuring all necessary project documentation is performed accordingly
- Updating the project manager timely on all related project matters
- Being a responsible team player and communicator amongst customers, end-users and project team
- Taking ownership in one’s scope of work
**2. Perform maintenance on ICT solutions which includes:
- Maintaining implemented networking and call center solutions at Customer Premises
- Scheduling backup and preventive maintenance
- Conducting first level troubleshooting
- Assisting customers in performing patch updates
**3. Support Presales for both Avaya and Genesys Cloud Solution.
**Requirements:
Diploma in Information Technology
Fresh graduates with with developer skillset are welcome to apply
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