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Ecommerce Logistics

2 weeks ago

Singapore THE HACENS TALENT PTE. LTD. Full time

The **Ecommerce Logistics & Operations Manager**is responsible for overseeing the operational aspects of the ecommerce business, including logistics, warehouse management, order fulfilment, and inventory control.

This individual will ensure that all processes run smoothly and efficiently, particularly during peak periods, while maintaining a high level of customer satisfaction.

**YOUR NEW JOB**:

- Manage all logistics & warehouse operations - ensuring the timely receipt of incoming shipments.
- Oversee the order fulfilment process (including packing & dispatching) - to ensure timely &accurate deliveries.
- Hire, train, and manage temp/part-time packer staff during peak periods - ensuring operational efficiency.
- Manage inventory levels - working closely with the warehouse team to monitor product availability to avoid stockouts and overstock.
- Develop & implement standard operating procedures (SOPs) - for warehouse & logistics operations.
- Ensure compliance with health & safety regulations in the warehouse & fulfilment centers.
- Establish & maintain strong relationships with shipping & logistics partners - to ensure cost-effective & efficient order processing.
- Collaborate closely with the Customer Service team - to address order-related issues & ensure smooth customer experiences.
- Troubleshoot and resolve operational issues - quickly and effectively, ensuring mínimal disruption to Ecommerce processes.
- Track and report key performance metrics - related to logistics, warehouse management, and order fulfilment.Collaborate with internal stakeholders - to continuously improve the Ecommerce operational workflow.

**WHAT IS NEEDED FROM YOU**
- Minimum 4 years of proven experience in Ecommerce operations, logistics, & warehouse management
- Experience managing teams, particularly during peak operational periods
- Knowledge of inventory management systems and fulfilment technologies
- Experience working with third-party logistics providers and shipping partners
- Able to lift bulky cartons up to 5kg and capable of standing for extended period of time
- Strong organizational and problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment.Excellent communication & interpersonal skills

**WHAT WILL MAKE YOU STAND OUT**
- Hands-on experience with Ecommerce platforms (e.g., Shopify)
- Experience working in the Leathercraft, Leather goods or Fashion industry
- Worked in fast moving SME