
Lps] Noc Analyst
2 weeks ago
**General Information**:
- Req #
- WD00078244
- Career area:
- Information Technology
- Country/Region:
- Singapore
- State:
- Central Singapore
- City:
- SINGAPORE
- Date:
- Monday, March 10, 2025
- Working time:
- Full-time
**Additional Locations**:
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
**Why Work at Lenovo**:
- We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
**Description and Requirements**:
**Job Summary**:
The **Network Operations Center (NOC) Analyst** is responsible for monitoring, managing, and troubleshooting IT infrastructure, networks, and systems to ensure high availability and optimal performance. The analyst responds to incidents, performs root cause analysis, and works with internal teams and external vendors to resolve issues efficiently.
**Key Responsibilities**:
**Monitoring & Incident Management**
- Analyze alerts and logs, respond to incidents based on predefined **ITSM workflows (ServiceNow)**.
- Investigate **false positives** and adjust monitoring thresholds as needed.
**Incident Resolution & Escalation**
- Identify, triage, and troubleshoot network and system outages, escalating to appropriate teams (IRT, SDM, or vendor) when necessary.
- Follow **Major Incident Management** processes, ensuring timely escalation and resolution.
- Communicate incident impact, resolution status, and next steps to stakeholders.
**Performance & Availability Management**
- Ensure uptime and performance of **on-site IT infrastructure and cloud environments (AWS/Azure)**.
- Work with engineering teams to optimize monitoring settings and proactively identify potential issues.
- Perform **trend analysis** on frequent alerts (e.g., recurring disk full incidents).
**Documentation & Reporting**
- Maintain accurate records of incidents, problems, and solutions in **ServiceNow ITSM**.
- Generate reports on **incident trends, alert volumes, and SLA compliance**.
- Contribute to **post-incident reviews (PIRs) and Service Improvement Plans (SIPs)**.
**Collaboration & Support**
- Work closely with **Service Delivery Managers (SDMs), Incident Managers, and Field Engineers** to resolve issues.
- Support ITSM training and compliance initiatives for agency teams.
- Assist in **automation efforts** to enhance monitoring efficiency.
**Additional Locations**:
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE
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