Strategic Support Consultant

3 days ago

Singapore LINKEDIN SINGAPORE PTE. LTD. Full time

**Company Description**:
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun - where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. _The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.We are looking for a Strategic Support Consultant to join our team in delivering an excellent experience for some of our larger enterprise customers. In this role, you will be the customer’s point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their business objectives.

Responsibilities:

- Provide dedicated support to LinkedIn Talent Solutions clients
- Collaborate with Strategic Support Partners to provide the best member experience
- Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
- Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
- Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality
- Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
- Document all communication with users and accounts accurately and in a timely manner via system toolsEnsure that all issues are escalated appropriately to the correct internal departments and management

Basic Qualifications:

- Fluent in both verbal and written Japanese (Bilingual or Japanese language test N1 level) and English

Preferred Qualifications:

- Experience working in Internet companies
- Experience in technical and product support/troubleshooting
- Experience analyzing data, trends and client information to identify product or service growth opportunities
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent verbal and written communication skills

**Suggested Skills**:

- Relationship management skills
- Time management skills
- Problem solving skills

  • Strategic Consultant

    1 week ago

    Singapore beBee Careers Full time

    h1 {color: #00698f;}Strategic ConsultantThe role of a Strategic Consultant is our entry-level strategy consulting position and serves as the foundation of the analytical engine powering client work.You will work on a diverse range of activities including:Assembling insights from multiple sources to create a compelling, structured argument for...

  • Consultant

    2 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB SINGAPORE BRANCH Full time

    **We are hiring strategy Consultants to be part of growing our footprint and presence in Singapore and Southeast Asia. Today, our organization in Southeast Asia consists of six markets with a mission to assist Swedish companies to develop and grow their business. We are now looking for a new colleague to further strengthen our team in Singapore. Today,...

  • Strategic Business Consultant

    3 days ago

    Singapore beBee Careers Full time

    Strategic Business ConsultantWe are seeking a highly skilled and analytical individual to join our Strategy Consulting Team. As a Strategic Business Consultant, you will be responsible for conducting market research, financial analysis, and developing strategic recommendations for clients across various industries.The ideal candidate will have at least 4...

  • Strategic Healthcare Consultant

    2 weeks ago

    Singapore beBee Careers Full time

    Strategic Consultant - Healthcare IndustryWe are seeking a skilled Strategic Consultant to join our team in Singapore. As a Strategic Consultant, you will play a critical role in driving business growth by analyzing data and market trends, developing strategic recommendations, and collaborating with client teams. You will be responsible for:Analyzing complex...

  • Strategic Business Consultant

    1 week ago

    Singapore beBee Careers Full time

    Strategic Business ConsultantWe are seeking a Strategic Business Consultant to join our team. As a Strategic Business Consultant, you will play a critical role in providing strategic guidance to senior leaders on business initiatives and projects.Key Responsibilities:• Provide strategic guidance to senior leaders on business initiatives and projects•...

  • Strategic Planning Consultant

    6 days ago

    Singapore beBee Careers Full time

    **Business Finance and Strategic Planning Expertise**We are looking for a highly motivated and results-driven individual to join our team as a Corporate Strategy Consultant. In this role, you will leverage your expertise in business finance and strategic planning to provide top-notch advisory services to clients.You will be responsible for consulting with...

  • Strategic Growth Consultant

    3 days ago

    Singapore beBee Careers Full time

    Business StrategistThis role involves providing strategic insights to support sustained growth across various lines of business. You will analyze data and research to identify opportunities for improvement, develop executive-ready materials, and work closely with senior leadership to drive business priorities.As a Business Strategist, you will scope new...

  • Strategic Consultant

    5 days ago

    Singapore beBee Careers Full time

    Digital Strategy Consultant PositionJob OverviewWe are seeking an experienced Digital Strategy Consultant to join our global Digital Strategy team. As part of this role, you will work closely with the go-to-market team and the AS Team Manager to scope out and plan custom advisory projects that address client pain points using Similarweb's full range of data...

  • Strategic Consultant

    1 week ago

    Singapore beBee Careers Full time

    Unlock Your Potential as a Strategic ConsultantWe are seeking talented professionals to join our team as Associate Consultants. This is an excellent opportunity for individuals who enjoy working on complex projects, collaborating with cross-functional teams, and driving business growth.In this role, you will have the chance to develop your skills in...

  • Strategic Consulting Professional

    6 days ago

    Singapore beBee Careers Full time

    We are seeking a talented individual to fill the position of Junior Consultant in our Singapore office. This is an exciting opportunity for someone looking to launch their career in strategic consulting.Responsibilities:Work in a team of 2-3 consultants, providing expert advice to clients across various industriesConduct market research, gather data, and...