Operations Manager

2 days ago

River Valley, Singapore MERCI MARCEL SG PTE. LTD. Full time

_Bonjour _ We are **MERCI MARCEL**, a relaxed French social destination bringing dining & shopping experience in unique design spaces. As we grow, so do our people. Today we have 6 outlets and we are looking for passionate individuals to join in on the Marcel's adventure

Outlets:
Merci Marcel - Club street, Orchard, Tiong Bahru & East Coast

French Fold - Telok Ayer & Orchard

**What you get**:

- **Salary range: S$5000-S$6500 | 44 hours work week, no split shift**
- **Benefits: Health insurance, Dental Incentive ($200/year), Monthly Incentive Program (KPI up to $350), Daily Meal Allowance ($7), Staff discount and Referral Incentive Program (up to $400), Welcome & Birthday Vouchers, Classpass membership, Increment upon confirmation & Long Service Incentive**
- A dynamic & innovative French Company with audacious ideas to bring new French concepts in Singapore.
- A company with values: meritocracy, innovation, responsibility & sincerity
- Opportunities to progress internally
- Training: Training programs and Individualised Career Plan provided

**What you will do**:

- Team Management:
○ Recruit, train, and supervise team

○ Foster a positive and collaborative work environment, promoting teamwork and high morale.

○ Conduct regular performance evaluations and provide feedback to ensure staff development and growth.
- Customer Service:
○ Ensure exceptional customer service standards are consistently met or exceeded.

○ Address customer inquiries, complaints, and feedback promptly and professionally.

○ Implement strategies to enhance the overall dining experience and customer satisfaction.
- Operations Management:
○ Oversee day-to-day operations, including opening and closing procedures.

○ Monitor and manage inventory levels, ordering supplies as needed to maintain optimal stock levels while minimizing waste.

○ Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards throughout the restaurant

○ Greeting customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including advising guests on menu and wine choices

○ Maintain high standards of food quality, presentation, and consistency.

○ Conduct regular inspections to ensure adherence to food safety and sanitation guidelines.

○ Address any issues related to quality or service promptly and effectively.
- Strategic Planning:
○ Collaborate with management to develop and implement strategic plans for business growth and expansion.

○ Identify opportunities for improvement and innovation to enhance the restaurant's competitive position in the market.

**Join us if you are**:

- 5-8 years in F&B, running an outlet of 100-150
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
- Excellent communication and customer service skills.
- Solid understanding of restaurant operations, including food and beverage service and front-of-house operations.
- Energetic, passionate and able to work in a face paced environment
- Excited to be part of a team that is supportive, communicates and has fun
- Ready to put the guest at the heart of everything you do

Pay: $5,000.00 - $6,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

**Experience**:

- F&B: 5 years (required)

Work Location: In person

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