Community Engagement Associate

1 week ago

Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

Community Engagement Associate (CEA) primarily manages the daily activities of the senior care centre by supporting the Centre Manager in planning and arranging activities and transport for the clients. He / She also provides general admin support to the centre thereby ensuring a smooth delivery of the client related services in accordance to the stipulated service level standards.

CEA is expected to assist Community Engagement Executive (CEE) in managing all community development initiatives throughout Vanguard, when required on top of the above responsibilities. He / She is also required to assist in program implementation to promote community awareness.

**Responsibilities**:

- Plan and coordinate social and recreational activities designed to meet the needs and interests of the clients
- Collect feedback and make improvements to the activities
- Coordinate, train and supervise volunteers where necessary
- Carry out reception duties
- Assist Centre Manager in planning and arranging transport schedule for clients
- Responsible for completing monthly / yearly reports in a timely fashion
- Responsible in maintaining program records (attendances, participating in Individual Care plans, recording of blood pressure etc) and any other administrative and relevant records / duties where assigned by the Centre Manager
- Responsible for community outreach and engagement, by being involved in external engagement for activities and programmes for Vanguard Senior Care (VSC)
- To track and report effectiveness of our outreach
- Volunteer Management:

- Work with CEE to manage / execute the volunteers’ framework for Senior Care Centre (VSC)
- Oversight and keeping track of VSC’s list of volunteers
- To assist in conducting briefings to volunteers at commencement
- Develop a feedback mechanism for the Volunteers who have served in VSCs
- Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers’ activities
- Assist in regular Support Group meetings and Volunteer Get-Togethers, Volunteers’ Appreciation functions in conjunction with various departments in Vanguard who engages volunteers
- Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created
- Manage regular reporting and tracking, and report metrics
- Donation management - Tracking and responding to donations received for the Home

**Job Requirements**:

- Diploma in Mass Communications or Journalism is preferred
- Prior experience within the healthcare sector is preferred
- Ability to multitask and perform under pressure
- Excellent written and verbal communications skills
- Proficient in Microsoft Office and data presentation
- Savvy in design softwares and platforms such as Canva and Piktochart
- Eye for details and meticulous in planning of events from start to the end
- Proven capability to drive strategic PR campaigns to achieve measurable results
- Can-do positive attitude, with interest to engage the elderly
- People-centric and possess sound EQ to work with various levels within the clinical and rehab setting
- Customer service-focused attitude and approach
- About 2 to 3 years' experience in public relations agency, events company, corporate communications environment or journalism is preferred

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