Infrastructure and System Engineer

3 days ago

Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full time

**Key Responsibilities**

**1. Systems & Infrastructure Management**
- Manage, monitor, and maintain servers, virtualization platforms, storage devices, firewalls, and related infrastructure.
- Perform system upgrades, patch management, capacity planning, and performance tuning.

**2. Day 2 Operations & Support**
- Provide enterprise-wide operational support for Microsoft Windows, Linux, VMware, and middleware platforms.
- Respond to and resolve infrastructure and system incidents, escalating where necessary.
- Participate in **24/7 on-call support rotations**and provide timely incident response.
- Conduct daily health checks, log reviews, and preventive maintenance activities.

**3. Security & Compliance**
- Perform security hardening and testing based on **CIS benchmarks**and Singapore Government security standards.
- Manage user accounts, access controls, password resets, and system roles securely.
- Ensure compliance with IT governance, audit, and regulatory requirements.
- Support disaster recovery planning, testing, and execution.

**4. Collaboration & Projects**
- Participate in the design and implementation of new infrastructure solutions and enhancements.
- Liaise with vendors, service providers, and internal IT teams to resolve issues and deliver solutions.
- Support IT audits, capacity planning, and documentation of infrastructure standards and procedures.

**5. Patch Management & Upgrades**
- Test, stage, and deploy OS patches, firmware updates, and COTS/middleware upgrades.

**6. Hardware & Platform Support**
- Support and maintain enterprise-grade hardware: Dell servers, Cisco switches, FortiGate firewalls, UPS, storage (Dell EMC), and power management.
- Manage and troubleshoot enterprise platforms such as:

- **Middleware & Integration**:IBM MQ, IBM ACE, Kafka, WebSphere
- **Databases & Data Services**:MS SQL, MongoDB
- **GIS & Applications**:ArcGIS, Elastic Stack, Rocket.Chat
- **Security Tools**:Symantec, Carbon Black EDR, CipherTrust, Keycloak, Fortify WebInspect
- **DevOps & Monitoring**:Grafana, Prometheus, GitLab Enterprise, Ansible, OpenShift, Red Hat Satellite

**7. Documentation & Continuous Improvement**
- Maintain SOPs, system diagrams, maintenance logs, and incident reports.
- Generate reports on incidents, performance, and preventive actions.
- Propose automation and reliability improvements to strengthen system resilience.

**Requirements**:

- Diploma / Bachelor’s Degree in Computer Science, Information Technology, or equivalent
- At least **3-5 years of combined experience**in **system administration and infrastructure support**.
- Strong knowledge of Windows Server, RHEL, VMware, and enterprise hardware (servers, storage, networking).
- Hands-on experience with backup and recovery solutions, firewalls, and middleware platforms.
- Familiarity with container platforms (OpenShift/Kubernetes), DevOps tools (Ansible, GitLab), and IT monitoring stacks (Grafana, Prometheus).
- Working knowledge of ITIL processes (incident, change, and problem management).

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