Workplace Associate Lead

Wise is a global technology company, building the best way to move and manage the world’s money.
**Min fees. Max ease. Full speed.**

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
**For everyone, everywhere.**

More about **our mission**and **what we offer**.

**Job Description**:
Community management
- Deliver an awesome workplace experience by providing outstanding hospitality and customer service to our employee communities (physical and virtual).
- Own the workplace operations communication strategy and the channels used to share local information, building updates and upcoming events with our employee communities.
- Produce playbooks and guidelines for our employee communities to support with new ways of working and change management.
- Working closely with the Events team to support organising our annual company event Mission Days.

Facilities Management
- Accountable for the delivery of robust facilities management processes and ensuring Wise’s properties are well maintained with minimum or zero down time.
- Develop and schedule a proactive building infrastructure and equipment maintenance program, anticipating long and short term improvements to ensure we have fully operational and compliant spaces.
- Ensure workplace helpdesk requests submitted by employees are resolved in a timely manner and service levels are met.
- Coordinate the periodic review and revision of documents, lease information, asset registers and floor plans to ensure they are up to date.
- Manage budgets for the office, including the reporting of forecasted expenditure, expense/invoice approvals, budget variance, accruals and reconciliations as necessary.
- Oversee workplace vendors and landlords, including negotiating commercial terms (vendors only), performance reviews, contract and relationship management.
- Explore opportunities for cost optimisation and global vendor rationalisation to get us closer to achieving Mission Zero.
- Identify key risks; create and oversee the execution of action plans to correct issues and mitigate risks.
- Develop standard operating procedures aimed at achieving operational excellence.

Health and safety
- Work closely with the Workplace H&S Specialist in APAC to support the execution of programs relating to all Environmental Health & Safety (EHS) initiatives to ensure compliance with local laws and codes, including but not limited to:

- Display screen equipment assessments (DSE)
- Risk assessments
- Water testing
- Fire safety and first aid
- Appliance testing
- Accident reporting and security alerts
- Contractor risk assessments and method statements (RAMS)
- Updating and reviewing policies and procedures

Team Management
- Ability to plan and set up office spaces with a focus on scalability, ensuring the environment supports future team growth, evolving organizational structures, and aligns with long-term business objectives.
- Ensure the Workplace Operations Team remains optimally sized and skilled to support Wise.
- Hire and onboard members of the Workplace Operation Team, ensuring they have the tools and training necessary to succeed in their roles.
- Act as a role model and promote industry best practices to your team around workplace experience, hospitality, operations and events.

Other
- Partner with internal teams such as IT, AV, Physical Security, People Partners and People Operations to drive collaboration, problem solving and communications.
- Collaborate cross-functionally with Workplace Projects and Safety sub-teams to provide support and input on projects and initiatives.
- Promote workplace sustainability, provide energy consumption reporting and help us to achieve our goal of net zero carbon by 2030.
- Input into half-yearly planning and OKRs for the Global Workplace Team.
- Network with other workplace professionals to identify new industry best practices and assess their suitability for Wise and our culture

**Qualifications**:
Must haves
- Significant experience in leading workplace services or operations ideally within fast-growing tech organisations.
- Fluent in English & local language, both verbal and written.
- Capable of leading, coaching and being a great role model to a global team.
- Experience supporting teams, employees and operations
- Demonstrable financial and data literacy experience including budget management
- Excellent interpersonal and networking skills.
- Strong verbal and written communication skills.
- Great organization, multitasking and problem-solving skills.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly in