Is Administrator

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- This position is for Office of Integrated Information Technology Services (IITS).
- Collaborate with cross-functional teams to deliver business-driven solutions through system implementation and enhancement initiatives.
- Manage vendor engagements and oversee the lifecycle of outsourced IT projects, including requirements definition, procurement support, solution evaluation, and implementation oversight.
- Lead and coordinate user testing and training activities to ensure high adoption and readiness for new system functionalities.
- Maintain and continuously improve system documentation and knowledge base in line with project and organizational standards.
- Gather user feedback and usage data post-deployment to identify opportunities for enhancements and optimize user experience.
- Support the planning and delivery of systems with infrastructure and integration dependencies, ensuring mínimal disruption and high performance.
- Assess emerging tools and technologies to recommend innovative solutions that enhance productivity, security, or scalability.
- Contribute to digital transformation initiatives and digital master plan alignment to better support institutional goals.
- Other duties as assigned.

**QUALIFICATIONS**
- Degree or Diploma in Computer Science, Information Technology, or a related discipline.
- Security-related certifications such as CEH or equivalent are highly preferred.
- Experience with cloud platforms such as Microsoft Azure or AWS.
- Familiarity with administration of enterprise platforms such as Documentum and OutSystems is advantageous.
- Solid understanding of software development lifecycles and structured project methodologies (e.g., Agile, Waterfall).
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Effective communication, presentation, and interpersonal skills for working with both technical teams and business users.

**OTHER INFORMATION**
LI-XL1