Executive, Tactical Simulator

**Work Location**: HomeTeamNS Khatib

**JOB OVERVIEW**
Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality recreational & experiential activities & programmes, and the management of all facilities in the Tactical Simulator including, but not limited to, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security. Responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery.

**JOB RESPONSIBILITIES**
- Manage efficiency in Tactical Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programmes management.
- Develop, implement, and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all tactical shooting centric activities.
- Supervise the pre, actual day & post programme functions including, but not limited to, responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme setup, manpower management, and administrative matters such as risk assessment, AAR and invoicing.
- Collaborate with sales & marketing to effectively develop, coordinate, and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
- Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
- Be involved and assist in Organization events and ad hoc committees when required

**JOB REQUIREMENTS**
- Degree in a related discipline (Sports & Leisure, Outdoor Adventure Learning etc) and/or experience in recreational facility management with track records in a customer centric environment.
- Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
- Excellent communications skills - both written and spoken
- Proficient in Microsoft Office
- Able to work shift and public holidays.
- Fun & outgoing personality with a proven ability to work well both individually and in a team