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Student Relation Officer

2 weeks ago

Singapore Kaplan Learning Institute Pte Ltd Full time

COMPANY DESCRIPTION

Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

DESIGNATION : Student Relation officer

RESPONSIBILITIES

**Job Summary**:
We are looking for a dynamic and customer-oriented Student Relations Officer to join our team. In this role, you will be responsible for providing frontline customer service support to students, handling enquiries related to courses and services offered by Kaplan Financial, and ensuring a smooth enrolment process.

**Key Roles and Responsibilities**:

- Act as first level support to all students/customers.
- Assist in coverage at frontline counter, occasionally at Library & Reception Counter when needed
- Handle enrolment procedures, collection of fees/charges and contract checking for all entities (KHEA, KHEI & KF).
- Process sales for Schweser products & ACCA/FIA study materials for Kaplan Financial programs.
- Help out with phone enquiries and other administrative jobs (e.g printing of Kaplan Access Cards).

**Requirements**:

- Prior experience in a customer service or student services role in the education industry
- Familiarity with accounting or finance courses such as FIA, ACCA, or CFA is a plus
- Strong interpersonal and communication skills
- Excellent problem-solving and multitasking abilities
- Able to work well under pressure and in a fast-paced environment
- Proficient in Microsoft Office and basic computer skills

If you are passionate about delivering exceptional customer service, thrive in a team-oriented environment, and have a strong desire to help students achieve their educational goals, we would love to hear from you.

QUALIFICATIONS
- Diploma or equivalent qualification

OTHER INFORMATION

Working hour:
Monday - Friday ~ 11am-8pm / 12pm - 9pm

Saturday ~ 9am - 3pm (twice per month)

Location: Singapore (Central Area - Dhoby Ghaut MRT/Little India MRT/Rochor MRT)