Global IT Supporter

2 weeks ago

Singapore DHI WATER & ENVIRONMENT (S) PTE. LTD. Full time

DHI Singapore, expert in the field of substantive consulting and implementation of IT solutions in water management, is looking for Global IT Supporter in Singapore.**Responsibilities**:

- Solving 1. and 2. Level Support Tasks from the DHI Service Desk:

- End User support related to laptops and modelling machines.
- Windows Deployment - including the initial introduction to IT at DHI to new colleagues on-boarding.
- Manning of the Service Desk
- when it´s your turn in the schedule.
- Assist 3. level support and operation by collaborating with the Infrastructure and Network teams.
- Assist DHI Customer Care team with incidents where there is technical aspects or root cause.
- Co-operation and co-support with the Business System team (SharePoint and Office 365 solutions).
- Granting passwords and accesses for local employees to local systems.
- Ordering, distributing, and keeping inventory of IT equipment in DHI Singapore following Global standards and procedures.
- Providing support in the selection of solutions, purchasing, warranty and post-warranty repairs of computer equipment necessary for the implementation of projects.
- Delivering IT assistance on local and regional projects

**We would expect you to possess these skills**:

- Good knowledge of computer equipment and practical experience with laptops, smartphones, tablets, printers, etc. (assembly, installation, configuration, diagnostics, repair, maintenance, coordination of warranty and service repairs).
- Knowledge of issues and the ability to configure operating systems, network, Wifi, network printing, connecting a projector, audio equipment.
- Practical experience in the field of software (installation,update, interventions with end users).
- Knowledge of Microsoft Office 365 package.
- Technical knowledge about collaboration tools of different kind.
- Able to communicate well in English.
- Ability to communicate at all levels.
- Responsible and forthcoming attitude.
- Good organisation of own work.

**At DHI you will get to work**:

- In an international consultancy and software company with offices around the world.
- With colleagues of many nationalities.
- As a trusted member of a Global Support Team with IT colleagues in several countries.
- Being supported by both a global and a local mentor who will introduce you to the Global IT Support position.
- Comfortable working conditions.
- With flexible working hours.
- With an individual development program (training, courses).

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