Product Specialist

2 weeks ago


Singapore Volt Singapore Full time

Product and Technical development Support
Provides support for Hybrid bond ultra-accuracy product setup & demo
Conducts feasibility studies, sample bonding and generate report
Builds-up strong technical know-how on product/problem solving via structured knowledge transfer between the on-site support team, the Product Line and the R&D team
Ddefines DOE's, experimental process trials & collects Process Data
Scouts and reports new product ideas and innovation with the goal to enhance the product related to Hybrid bonding
Understands the Hybrid bonding process from Physics/Chemistry point of view and relate to actual product bonding
Acquires knowledge on pre and post die bonding processes, wafer dicing, Wafer surface clean/Plasma and annealing process
Provides suggestions based on analysis of results, knowledge
collection from papers/journals/books/publications and customer
discussions to improve process or provide solutions to problems
Engages in R&D projects during product definition / requirement engineering, SW test and customer product testing
Understands the different process for Hybrid bonding (die to wafer,
collective die to wafer, wafer to wafer)
Deep dive and troubleshoot process related or equipment related to issues and suggest improvements in HW design/SW logic
Defines SW requirements for new modules and features/Process sequence and Data/information exchange with different stakeholders
Collects process / production / competitor data at customer site
Supports SOP, technical documentation and product operating manual writing activities and publish BKM
Pre
- & After Sales Support
Conducts evaluations, demos and generate test report and instructions
Support Sales and CPMs during Pre-Sales and demo activities
Establishes good customer relationship on technical level with key accounts assigned
Provides Technical Info to CPMs/Sales and/or product group.
Technical Support, 2nd Level support
Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer
Investigates issues at customer site and supports Engineering team for fast and short time to solution
Conducts training to FSE's and Customers


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