Svp - Senior Client Service Experience Manager

5 days ago


Singapore HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as a **SVP - Senior Client Service Experience Manager - Regional**.**

**Principal Responsibilities**
- Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally and effectively managing risks, aligned to HSBC’s core strategy of digitisation and driving client satisfaction
- Drive projects and initiatives designed to improve client experience of existing Global Banking and Commercial Banking clients, focused on Global Payment Solutions (GPS) products and solutions (i.e. Transaction Banking, specifically payments and cash management)
- Some projects would include deployment of a new query management platform and management of digital first projects like chat bots, knowledge management etc
- Work closely with the broader Client Service Team (Account Managers, Client Service Managers, Helpdesk) to drive positive change, improve processes, drive efficiencies and positively transform client journeys
- Work closely with Client Service Management on:

- Projects that will enable the retention and growth of GPS annual revenue (revenue targets included in scorecard) and further solidify GPS’ position in the market
- Initiatives that will reduce waste and improve productivity, so that existing FTE can be released and redeployed within the team for value added work (FTE redeployment targets included in scorecard)
- Initiatives that will improve client advocacy and improve mindshare
- Work closely with Global & Regional stakeholders including clients, global service teams, Sales, Relationship Managers, Product Management, Operations and Business Risk
- The individual will need to:

- Re-engineer internal processes to eliminate waste, improve productivity and save costs
- Analyse, identify and introduce process and service improvements to improve the overall client experience
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Requirements
- Degree holder
- Min 8-10 years’ experience leading and managing transformation projects in the financial industry, working with Corporates in a relationship or account management role. Specific experience with large multi-national corporations or financial institutions including Regional HQ and Regional Treasury names will be an advantage
- Knowledge of industry standards related to Cash Management products and services
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
- The following professional certifications will put you at an advantage: International Cash Management (Cert ICM), Lean Six Sigma, Design Thinking, SWIFT Certified etc
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Proven ability to deliver creative and flexible customer solutions
- Ability to understand a customer’s business and the fundamentals of running a business
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels
- Excellent time management, planning and organization skills
- Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentation

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.



  • Singapore Ambition Full time

    Ambition SingaporePosted 2 hours ago Hybrid Permanent SGD240000.00 - SGD258000.00 per annum - ED/SVP, Head of Network Services wanted for a well-renowned financial services institution! - High profile leadership role - Opportunity to lead greenfield projects - Well-renowned Financial Services institution Our client is one of the world's well-renowned...


  • Singapore TENTEN Partners Pte. Ltd. Full time

    **Our clients are a leading investment bank who are looking for a senior hands-on engineering manager to join the team in Singapore.** **Job Description SVP/ED Capital Markets Engineering Manager** - Provide hands-on leadership to algo trading engineering team - Drive good engineering practices on latency sensitive platform - Mentor junior software...

  • Infrastructure Svp

    6 days ago


    Singapore Pinpoint Asia Full time

    Our client is a leading regional bank and is looking for Senior VPs to lead and manage the various teams within the bank. **Private Cloud Computing SVP**: - Set up and lead a new cloud computing and automation team in the bank - Promote private cloud computing in-house and create automated infrastructures such as physical and virtual servers - Train and...

  • Aml Manager, Svp

    1 day ago


    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-177493 **Contact** Khai Anwar- **Contact phone** - 6692 9359 - **Posted** about 3 hours ago - Excellent AML Investigations opportunity in an established global bank - Executing investigations, filing SARs/STRs - Experience across all lines of...


  • Singapore CITICORP INVESTMENT BANK (SINGAPORE) LIMITED Full time

    **Senior Business Manager (SVP) The Business Execution Manager is accountable for management of critical projects and initiatives for TTS business in Asia South. The role requires a comprehensive understanding of multiple areas within TTS business and how they interact in order to achieve the objectives of the. Business. A good understanding of the industry,...


  • Singapore SVP INTEGRATED ENGINEERING PTE. LTD. Full time

    Company OverviewSVP Integrated Engineering Pte. Ltd. is a leading provider of innovative engineering solutions, focusing on delivering high-quality projects to clients across various industries.


  • Singapore Citi Full time

    **Senior Business Manager (SVP)** The Business Execution Manager is accountable for management of critical projects and initiatives for TTS business in Asia South. The role requires a comprehensive understanding of multiple areas within TTS business and how they interact in order to achieve the objectives of the. Business. A good understanding of the...


  • Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-177493-2 **Contact** Khai Anwar- **Contact phone** - 6692 9359 - **Posted** about 4 hours ago - Excellent AML Investigations opportunity in an established global bank - Executing investigations, filing SARs/STRs - Experience across all lines of...


  • Singapore Essence Full time

    **Title**: SVP, Client Partner APAC - Google **Reporting Manager**: President, Media Futures Group APAC**: **About Media Futures Group**: The Media Futures Group (MFG) is a bespoke team within GroupM that delivers on our commitment to Google for a more strategic, creative and integrated media approach established to drive better business results. The MFG...


  • Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** SGD300000 - SGD450000 per annum **Job Type** Permanent **Ref** BH-177652-2 **Contact** Cherrie Lim- **Contact phone** - 65 6692 0702 - **Posted** about 3 hours ago - Banking industry, permanent headcount, Singapore based - SVP / Director level - Sectors: Energy, Infrastructure, Renewable Energy /...


  • Singapore Thye Hua Kwan Moral Charities Full time

    COMPANY DESCRIPTION **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone...


  • Singapore STARLIGHT ASSET MANAGEMENT PTE. LTD. Full time

    Starlight Asset Management (“Starlight”) is a Registered Fund Management Company (RFMC) with the Monetary Authority of Singapore (MAS). At Starlight, we curate and develop modern investment strategies for our investors in both traditional and alternative asset classes. We are forward-looking, deeply driven, and performance-oriented go-getters. We have...


  • Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    **COMPANY DESCRIPTION** **THK **MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK **MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help...


  • Singapore Hays Finance Technology Singapore Full time

    A global bank (MNC) is looking for a Information Security Architect at VP/SVP level. **Your new company** My client is a Global Bank who is looking to expand their Information Security Team. Listed on the NYSE and with offices around the globe, they are looking for an VP/SVP Information Security Architect to join their global team. **Your new role** - Be...


  • Singapore Rakuten Asia Pte Ltd Full time

    Rakuten Advertising’s award-winning Affiliate business is looking for a highly motivated individual with experience in affiliate marketing/sales to join our fast-growing company. The Senior Client Development Manager (SCDM) will be part of Rakuten Advertising APAC’s highly successful sales team and will be accountable for securing, building and...

  • Svp, Apac

    5 days ago


    Singapore Qlik Full time

    **What makes us Qlik?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...


  • Singapore Moody's Investors Service Full time

    Moody’s Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management. The Customer Service team drives...


  • Singapore HSBC Full time

    **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Sales,...


  • Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...


  • Singapore Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics, but has invested in cutting edge...