Associate Revenue Analyst

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations
- Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
- Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
- Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
- Support different revenue streams with extraction of sales figures to support and analyze initiatives.
- To accurately process and manage Group reservations.
- Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
- With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships
- Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
- Takes an active role in the development of rates, promotions, packages and other selling strategies.
- Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
- Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
- Stays current with the industry trends.
- Conducts and attends relevant meetings.
- Supports AccorHotels Corporate programs, such as Planet 21.
- Ensures service standards and individual performance are aligned with Accor Values.
- Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
- Performs any other duties and responsibilities that may be assigned.

**Qualifications**

Knowledge and Experience
- Knowledge of Opera, Central Reservation System and Global Distribution System are an asset.
- Strong knowledge of Microsoft Excel is required.
- Previous Front Office Management experience is an asset.
- Food & Beverage and Spa knowledge / background is an asset.

Competencies
- Excellent communication and organisational skills.
- Service oriented with an eye for details.
- Multicultural awareness and ability to work with people from diverse cultures.
- Self-motivated and energetic.
- Flexible.
- Displays initiative and creativity.
- Highly organised with the ability to manage multiple projects under time constraint.
- Strategic thinking with a proven ability to mobilisze theory into action.
- Sense of urgency.

**Additional Information**
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.