Customer Service Officer

1 week ago


Singapore JJ CONSULTING SERVICES Full time

Our client is a global leader in gateway services, who is seeking to recruit a **Customer Service Officer (Location: East) **. This position is based in Singapore.

**Customer Service Officer (Location: East)
**Responsibilities**
- Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
- Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
- Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
- Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

**Requirements**:

- A diploma in any discipline
- Good command of written and spoken English
- Pleasant with a cheerful disposition and good interpersonal skills
- Team player in a fast-faced environment.
- Independent and able to multi-task
- Able to prioritise tasks effectively to ensure most important tasks are completed on time Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207



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