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Solutions Engineer
2 weeks ago
**EXCLUSIVE NETWORKS** |** **Introduction**
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
**DUTIES AND RESPONSIBILITIES** |** **About the role**
The Solutions Engineer will undertake the implementation of multiplecybersecurity/network products at the L1/2 level, encompassing tasks such asinstallation, configuration, troubleshooting, and support for the assignedcybersecurity/networks product. This position is ideal for an individual withsome basic knowledge to post-sales, networks / cybersecurity,making it an excellent opportunity for those taking their initial steps intheir career journey.
This role will report to Technical Manager.
**As the Solutions Engineer, you will**:
- Support calls for L2 troubleshooting
- Project Kick off Meeting
- Mounting / Relocation of cybersecurity equipment
- Configuration of cybersecurity equipment
- Migration of cybersecurity equipment
- User Acceptance Test
- Documentation
- Proactively managing customers expectation
- Knowledge Transfer to the partners or end users
- Involve in the Vendor Training
**QUALIFICATIONS AND EXPERIENCE **|** **About you**
**The ideal Solutions Engineer**:
- ITE or Diploma in IT/Network related field
- Preferred to possess basic knowledge in networks or cybersecurity.
- Possesses good interpersonal and communication skills.
- Proficient in multitasking and capable of excelling in a fast-paced work environment.
- Capable of performing effectively in high-pressure situations.
- Open to working beyond standard working hours.
**WHO ARE EXCLUSIVE NETWORKS?** |** **Why work for us**
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
**Our benefits include**:
- Medical Insurance
- Flexi-benefits
- Birthday Leave
- Employee Care Scheme
