Front of House Staff

The Front of House (FOH) Service Staff is crucial in ensuring that guests have a positive dining experience, from the moment they enter the restaurant until they leave.

Below is a detailed job description for a Front Restaurant Service Staff member:
Reports To: Restaurant Manager, Assistant Manager

Job Summary:
The Front Restaurant Service Staff is responsible for providing excellent customer service to guests in a restaurant setting. This includes greeting guests, taking orders, serving food and beverages, handling payments, and ensuring that guests have an enjoyable dining experience.

The role requires strong communication skills, a positive attitude, and the ability to work effectively as part of a team.

Key Responsibilities:
1. Guest Interaction:

- Greet and welcome guests warmly upon arrival.
- Escort guests to their tables and present menus.
- Provide detailed information on menu items, including specials and promotions.
- Answer any questions or provide recommendations on food and beverage choices.

2. Order Taking and Serving:

- Accurately take guest orders and relay them to the kitchen and bar staff.
- Serve food and beverages promptly and in a professional manner.
- Ensure that all orders are delivered correctly and meet the restaurant’s standards.
- Monitor tables to anticipate guest needs and respond to requests efficiently.

3. Table Management:

- Set up tables with appropriate utensils, napkins, and condiments before guests are seated.
- Clear and reset tables quickly after guests have finished dining.
- Maintain a clean and organized dining area at all times.
- Assist in preparing the dining room for special events or large parties.

4. Payment Handling:

- Present the bill to guests at the end of their meal and process payments accurately.
- Handle cash, credit, and debit transactions securely and efficiently.
- Provide correct change and receipts to guests.

**-Address any guest concerns or complaints with a positive and helpful attitude.**
**- Communicate with the kitchen and bar staff to ensure any issues are resolved promptly.**
**- Ensure that guests leave the restaurant satisfied and encourage them to return.**

6. Collaboration:

- Work closely with other front-of-house staff, such as hosts, bartenders, and bussers, to ensure smooth service.
- Communicate effectively with kitchen staff regarding special requests or dietary restrictions.
- Assist team members during busy periods to maintain service efficiency.

7. Health & Safety Compliance:

- Adhere to all health and safety regulations, including food handling, sanitation, and hygiene standards.
- Ensure that all service areas are clean and well-maintained.
- Follow proper procedures for cleaning and storing utensils and equipment.

8. Upselling and Promotion:

- Suggest additional items or special promotions to enhance the guest experience.
- Encourage guests to try new menu items or specialty drinks.

9. Professional Development:

- Attend team meetings to stay updated on menu changes, service standards, and restaurant policies.
- Continuously improve knowledge of food and beverages to provide better service.

Qualifications:

- Previous experience in a customer service or restaurant environment is preferred.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- A positive attitude and professional appearance.

Physical Requirements:

- Ability to stand and walk for extended periods.
- Capable of carrying heavy trays or plates.
- Ability to work in a noisy and bustling environment.

Working Hours:

- Willing to work flexible hours, including evenings, weekends, and holidays, depending on the restaurant’s needs.

Compensation:

- Hourly wage or salary, depending on experience.
- Benefits may include meal allowances, health insurance, and opportunities for advancement.

**Job Types**: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

**Benefits**:

- Flexible schedule
- Food provided

Schedule:

- Holidays
- Late shift
- On call
- Shift system
- Weekend availability

**Experience**:

- 5G: 3 years (required)

**Location**:

- Singapore 455711 (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person