Customer Assurance Fraud

2 weeks ago

Singapore OCBC Bank Full time

Serve as the primary point of contact for customers to manage scam allegations.
- Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
- Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.

**Qualifications**

**Qualifications**:
Requirement
- Bachelor’s degree or equivalent required.
- Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
- Effective problem-solving and documentation skills, with a high degree of attention to detail, accuracy, and thoroughness.
- Ingenuous and tenacious approach to case research, with a focus on uncovering accurate and detailed information.
- Impeccable integrity and a strong sense of responsibility, with a commitment to maintaining confidentiality and handling sensitive information with care.
- Ability to remain composed and focused under pressure, with a high level of emotional intelligence and a talent for building strong relationships in a rapidly changing environment.
- Independent and self-directed, with the ability to take ownership of tasks and projects.
- Excellent organisational and time management skills, with the ability to navigate complex and fast-paced environments with ease.
- Preferred experience in a related field, such as Risk Management, Customer Service, or Banking, with a strong focus on problem-solving and customer satisfaction.

**Primary Location**: Singapore

**Job**: Customer Service

**Organization**: Service Channels & Transformation

**Schedule**: Permanent

**Job Posting**: 04-Dec-2024, 1:53:55 AM

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