Spa Esprit Group

Position: Learning Facilitator (Ops)

Location: Singapore

At Spa Esprit Group, we strongly believe in providing avenues for our staff to learn and grow. As such, we are looking for a talented learning facilitator to enhance the operational aspects of our F&B business by overseeing the growth development of our valued talents.

**Overview**:
**Responsibilities**:

- Conduct Training Sessions:_
- Develop effective lesson plans aligned with curriculum outcomes and learner needs
- Coordinate and manage learner enrolments
- Facilitate training effectively across multiple modes using active learning strategies
- Manage Stakeholders:_
- Engage regularly with stakeholders to stay informed of operational know-how and needs
- Build cross-functional relationships
- Communicate to stakeholders changes and updates to training program
- LMS Administration and Support:_
- Manage the LMS, user accounts, and courses.
- Provide LMS user support to address and resolve technical issues.
- Update course content and materials and upload to the LMS
- Continuous Improvement and Feedback:_
- Collect and analyse feedback and learning analytics
- Implement improvements based on feedback

**Key Tasks**:

- Develop and deliver tailored lesson plans and conduct training across various delivery modes using active learning strategies to enhance engagement and retention.
- Manage learner enrolments.
- Regularly engage with Operations to understand training needs, build strong cross functional relationships, and communicate program updates.
- Provide user support, assist with LMS implementation, and collaborate with vendors or IT to resolve technical issues.
- Oversee content updates and uploads to the LMS, ensuring accuracy, and relevance.
- Collect and analyse feedback from learners and stakeholders to evaluate training effectiveness and engagement for continuous improvement with the L&D team to implement improvements based on insights gathered.

**KPIs**
- New Hire Retention Rate - Achieve a 70% retention rate for new hires within their first year.
- Learning Plan and Course Completion Rates - Maintain a minimum 80% completion rate for all mandatory learning plans and courses within the first 90 days of employment.
- Manager Satisfaction with New Hire Readiness - Attain an average Manager Satisfaction Score of at least 4 out of 5 on new hire readiness within their first 90 days.
- Customer Satisfaction (CSAT) Score: Maintain an average CSAT score of 80% or higher each quarter, reflecting the impact of training on service quality.

**Qualifications**
- Diploma or Bachelor’s degree in any field
- Experience in Food and Beverage industry
- ACLP/ACTA certified or experience in learning and development, with familiarity in usingLearning Management System (LMS) or other digital training tools, is a plus
- Excellent interpersonal and written communication skills
- Highly adaptable with strong analytical and problem-solving abilities
- Strong project management skills and able to collaborate effectively with cross functionalteams

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

Schedule:

- Shift system

Supplemental Pay:

- Performance bonus
- Signing bonus

Work Location: In person