Vice President, Client Service Specialist
1 week ago
-Job description
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking a high calibre professional to join our team as a **Vice President, Client Service Specialist.**
**Principal Responsibilities**
- Accountable for delivering Client Service excellence by effectively managing any risks and issues
- Analysing clients activities and providing advice and recommendations to clients
- Identify and introduce service improvements to improve the overall client experience
- Resolves client service issues and challenges as the final escalation point
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Cross selling of GPS products and providing superior service support for all GPS solutions
- Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Requirements
- Minimum of 5 years working in the banking industry (Experience of working in an International Global Banking environment would be desirable)
- In-depth knowledge of industry standards related to all Payment Solutions and Cash Management products and services
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Proven ability to deliver creative and flexible customer solutions
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to interact with business customers at all levels
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and communication skills
- Strong analytical and problem-solving
To be considered for this role, the relevant rights to work in Singapore is required.
**You’ll achieve more when you join HSBC.**
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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