Programme Associate
2 weeks ago
**About The Job**
As part of Generation Singapore, the Programme Associate will join a fast-paced, collaborative team dedicated to creating impact for jobseekers in Singapore. The Associate would report directly to the Programme Manager and collaborate closely with the other teams to create impact in the lives of the Generation learners.
The Associate would be responsible for executing the learner engagement strategies for both tech and non-tech cohorts (up to 3 cohorts a time), including the following tasks:
- Manage screening and selection of applicants for assigned cohorts/programmes
- Responsible for learner engagement throughout programme journey and job search; manage all learner-facing communication and offer ongoing support to troubleshoot key learner concerns
- Plan and execute programme activities throughout programme journey, e.g. orientation, graduation, employer networking and placement activities
- Maintain and report learner-related data using Generation data processes and systems
- Any other organisational support tasks assigned by supervisor
**Who You’ll Work With**
You will be part of Generation: You Employed, Singapore a local charity with a mission to create meaningful career pathways for people facing barriers to employment. We are an affiliate of Generation: You Employed, a global network of non-profit organizations working on a mission to bridge the gap between education and employment systems to prepare, place and support people into meaningful jobs that are otherwise inaccessible. Generation was created in 2014 to help bridge this gap—at speed and scale. Till date, Generation has supported more than 60,000 people of all ages across 17 countries to get into career-launching jobs. Our placement rates are one of the best in the market at nearly 82% of all Generation graduates securing full-time jobs within 90 days from completing the programme.
**What Will You Do**
**Learner Recruitment (30%)**
- Screen and shortlist suitable applicants for assigned cohorts/programmes
- Update applicant data on Generation Salesforce platform in a timely manner
**Programme Delivery (40%)**
- Align on the end-to-end Learner Engagement strategy with cross-functional teams and assist in collection and consolidation of data regarding the programme
- Prepare learner communication materials and execute key activities such as programme orientation, learner connect sessions and mentorship onboarding (Collaborate with the Programme Manager to align on key messages and outcomes for each activity)
- Encourage peer support among learners to resolve common concerns, support troubleshooting of learner concerns and issues, and escalate where required to relevant internal stakeholders
- Coordinate effective online or hybrid learning, including managing logistics and administrative matters
- Conduct class observations to monitor student engagement levels and support issues which arise during class
- Participate in regular meetings with the instructors, programme manager and C&I team where applicable
**Placement Coordination (30%)**
- Collaborate with the Programme Manager to prepare the co-curricular activities calendar for every cohort, aligned with the broader learner engagement strategy
- Coordinate and execute placement preparation activities for owned cohorts/programmes, including ad hoc employer engagement, career fairs, employer-learner job matching process, mock interviews, etc. (Collaborate with Employer Partnerships & Placement Manager)
- Ensure regular data reporting on learner job status up to 6 months from graduation and provide internal stakeholders with learner data on an ad hoc basis
**To Be Successful You'll Need**
- An extrovert who enjoys working with people and has a passion for supporting jobseekers of all ages to gain employment
- Excellent planning, prioritisation and organising skills; good orientation to detail and time management
- An excellent communicator and can customise her/his communication to a diverse learner group
- Have the ability to remain calm in adverse situations, and can prioritise learner interest and well-being above all
- Comfortable with speaking to a large group of learners, and making ad hoc presentations to explain complex messages to learners in a simple manner
- Comfort and ability to pick up digital tools for project management, GSuite, Salesforce, etc. with training and open to taking additional trainings for tools like Salesforce)
- A self-starter who takes end-to-end ownership of tasks assigned; open to asking for help where required and can collaborate extensively across the organisation
**Qualifications**:
- Open to all educational qualifications if you match the competencies mentioned above
- Prior experience in customer service, hospitality, student management will be preferred
- Applicants must be eligible to work in Singapore
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