Outlet Executive

2 weeks ago

Singapore Kopitiam Investment Pte Ltd Full time

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

DESIGNATION : Outlet Executive - 679 Jurong West Central

RESPONSIBILITIES

Reporting to the Outlet Manager, your responsibilities include but are not limited to:
**Operations**
- Providing support to Outlet Manager/ Assistant Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
- Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
- Be attentive to the maintenance and cleanliness of common areas.
- Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
- Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
- Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
- Perform customer recovery pertaining to customers’/ public’s comments and feedback.
- Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
- Perform daily headcount check on contract cleaners according to the contract
- Provide administration support to Outlet Manager/ Assistant Outlet Manager in reports writings.
- Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
- Ensure cash handling procedures are complied to at all times.
- Direct and manage retail stalls according to company SOPs and regulatory requirements
- Mentor and supervise service staff on food handling, service conduct, and compliance to standards
- Required to prepare meals such as toast making and hot foods based on the company's SOPs
- Preparation of hot and cold beverages from scratch and premix
- Advice on operational needs and service consistency
- Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
- Monitor sales and provide monthly sales reports with recommendations for business reviews with management
- Handle cashiering duties, customers’ complaints and operational issues
- Other work scope as required by business needs

QUALIFICATIONS
- Preferably someone with Diploma in F&B, supply chain or related courses
- Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
- Ability to foster positive working relationships
- PC proficiency in Google Suite, MS Office.

OTHER INFORMATION
- 6 days work week including Weekends & Public Holidays
- 8 hours rotating shift

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