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Housekeeping Supervisor, Crowne Plaza Changi Airport

2 weeks ago

Central Singapore IHG Full time

**About us**
There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**Your day to day**
As a Housekeeping Supervisor, you set high standards on room cleanliness while providing seamless experience to our hotel guests. You are attention to detail and will be able to coach and guide new colleagues, motivating them to demonstrate true hospitality at work.

**Your Day to Day**

**Guest experience**
- Supervise the implementation of housekeeping standards and procedures related to bedroom, bathroom, valet, cleaning services and linen maintenance
- Ensure guest valet is processed and delivered in a timely manner
- Manage all special requests made by guests
- Ensure consistency within the department and manage lost property in the hotel

**Financial**
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
- Aware of financial targets
- Recycle whenever possible and enforce cost saving measures to team members

**People**
- Attend meetings and conduct training sessions as required
- Liaise with departments for guest and hotel requirements
- Solve employee grievances
- Work with superior with all team member related matters to ensure productivity

**Responsible business**
- Ensure all procedures are conducted safely and in accordance to OH&S guidelines
- Maintain a current and thorough knowledge of all housekeeping systems
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Log security incidents and accidents in accordance with hotel requirements

**What we need from you**
Ideally, you have experience working in a hotel housekeeping environment as a supervisory role for at least 2 years. You are attention to details and is passionate about driving targets for housekeeping department.

**What we offer**
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Job Reference: EMEAA36117