Strategy & Operations Manager

3 days ago

Singapore QLUB (SINGAPORE) PTE. LTD. Full time

Qlub is bringing the dine-in experience to a new level with an ultra-fast payment solution. Everybody has experienced these annoying 20 minutes wasted waiting for the bill. With Qlub, it takes no more than 10 seconds to pay by simply scanning a QR code, paying with one click, and walking away. All this is possible even without the need to download an app. And if dining with friends, it has never been easier to split your bill.

**Strategy & Operations Manager (SEA)
**Responsibilities**
- Oversee the day-to-day running of the operations team, including:

- Leading and executing the the operational on-boarding process for new F&B establishments to our platform
- Organise and lead training sessions for new accounts to ensure merchants are able to fully utilise Qlub's services.
- Be a knowledge specialist on qlub & F&B operations and solve operational bottlenecks
- Analyze data to identify opportunities for improvement and develop plans for change based on these findings to make the service more appealing to merchants.
- Build and manage relationships with our merchants and optimize usage efficiency
- Support Qlub’s product development and POS integrations to improve features and solve bugs and pain points.
- Work with the BD and Management team to develop strategies to target new markets and develop existing markets.
- Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

**Requirements**:

- 2-4 years of experience in Operations/ Business Development in a fast paced startup; Regional experience would be a plus.
- Previous work experience at Saas, Enterprise or Fintech solutions is a plus.
- Strong problem solving and critical thinking skills - able to understand, solve and simplify complex processes as well as come up with solutions to resolve and improve business.
- Strong communicator - ability to lead discussions with F&B decision makers and stakeholders as well as align and lead the team on strategies for the business. Fluent in English, Able to communicate in Mandarin and Malay a plus.
- Humble Leader and Team Player - ability to take ownership over projects and be a leader to motivate and guide the operation team to achieve goals.
- Bachelor degree, ideally in a science or engineering discipline

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