Assistant Manager, Agile

Summary

You will be part of the Ground Services team to spearhead and project own products & services' development and transformation of current and innovative solutions to improve the service delivery of our business model, via an Agile manner.

You will build relationships with internal and external stakeholders to optimize the ground operations for the growth of our operational needs.

**Job Description**:
**Responsibilities**:
- Identify key development initiatives and plan, execute and evaluate these initiates to improve check-in experience and efficiency- Identify new trends in check in for improved user experience, customer journey and potential revenue opportunities- Evaluate risks, benefits and opportunities to develop software product to holistically meet the objectives of the team and organization- Identify opportunities to collaborate and align with SQ Group on check-in development where practicable- Work with software engineers to develop robust and easy-to-use UI/UX with designers to improve user experience and increase engagement- Review user and customer feedback through various channels. Work closely with internal stakeholders to identify issues or pain points and address areas of improvement- To be coached in Agile project management, translating research and design to deliver regular valuable increments with the Agile team.- Collaborate with software engineers to ensure software product comply with regulatory requirements and organization policies- Lead Ground Department's digitalisation efforts in areas identified.- Leverage on IT to drive both efficiencies and effectiveness.- Champion digitalisation projects and ensure implementation issues are resolved and given appropriate attention, drive adoption rate, etc.- Work with internal stakeholders and vendors and adopt industry's best practices for digitalisation initiatives- Provide management with overview of digitalisation projects and pipelines achieved.- Facilitate regulatory audits as auditee and lead station audits and inspections as assigned (secondary level responsibilities)- Keep close communication with key stakeholders during inspections to identify relevant issues faced at airports and spearhead solutioning- Promote Agile methodology in managing projects within Ground Department- Guide department colleagues in achieving Agile implementation

**Requirements**:
- Proven ability in core Ground product development and able to grasp Agile project management- Strong knowledge of different check-in channels, and proven specialty in Navitaire DCS (preferred)- Skillful and resourceful of making things happen and yet in an agile manner- Strong project management skills and demonstrated ability to drive change management and continuous improvements as the Product Owner will be key to succeed in this role- Experience in driving implementation of digital initiatives- Certified Scrum Product Owner or Agile Practitioner will be an advantage- Business Analyst experience will be an advantage- Self-driven and positive work attitude- Able to work under pressure

Key Skills- Strong data analysis and data visualization skills- Effective collaboration, communication and stakeholders’ management skills, with a proven ability to influence and drive changes among operational and business stakeholders- Excellent written and presentation skills to articulate and relate with fellow staffs across different levels- Expert relationship management skills: ability to communicate well with diverse stakeholder groups through internal consultation & facilitation

**Skills**:Agile Methodologies, Agile Principles, Agile Working, Data Analysis, Data Analysis Tools, Project Management