Ed, Head Coverage Credit Gpo

Job ID: 39590

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Sept 2025

**JOB SUMMARY**
- Global Process Owner (GPO) for overseeing all aspects of process and governance for the 13 (Level 1) process within Client Coverage Process Universe including Credit and Credit Monitoring processes ensuring ongoing compliance to both internal policies and external regulations. This includes a wide coverage across multiple Principal Risk Types including Credit Risk, Fraud Risk, Climate Risk, Reputational & Sustainability Risk, Compliance Risk and its delivery through the frontend and post approval credit processes.- The role holder is expected to oversee and drive significant improvement in frontline operational and risk culture and standards of excellence and embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of process risk, enabling early action and minimise potential losses. The role holder must lead the ideation on process simplification opportunities as well as associated Transformation and supervise the subsequent implementation of approved initiatives from a process implementation standpoint.- Process Owner Duties- Appointed as the Global Process Owner delegate by the Global Process Owner for Credit and Credit Monitoring related processes. 1LoD Process Owners are accountable for identification, assessment and management of the risks arising from their business activities, with input from appropriate experts from the First Line (e.g. IT, Finance, Compliance, Business Continuity, Procurement) and the Second Line as per the ERMF and O&TRTF requirements.
To support the Global Process Owner in achieving this, delegate responsibilities include:

- Be responsible to the Global Process Owner, Framework or Policy Owners, and implement control requirements and procedures applicable to the process.
- Perform Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implemented controls, on a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness).
- Ensuring all agreed elevated residual risk actions and treatment plans are completed timely and smoothly by all action owners and logged into the Group OR management system.
- Initiating Root Cause Reviews of in-scope material risk events or initiate where required a review of smaller risk events for an aggregated view with similar root causes.
- Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk.
- Discuss, review and approve Operational and Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives.
- Contribute to the 90-day change initiative review process.

**RESPONSIBILITIES**

**Strategy**
- In line with Coverage Business Plan deliverables and QPR prioritisation, ensure that elavated risk treatment plans are in place and executed as per the committed timelines in order to mitigate elevated risks emanating from risk processes within their perview.
- Responsible for the design and end-to-end implementation of strategic solutions to ensure continuous compliance with enhanced internal policies and increasing requirements in the ever-changing regulatory landscape with special focus on emerging and heightedned risk such as Fraud Risk, Climate Risk, Greenwashing Risk.
- Advocate a culture of frontline risk ownership within Client Coverage and the COO organisation.

**Business**
- Deep understanding and awareness of the wider business, economic and market environment in which the Group operates including advising on material emerging and horizon risks within the Business.
- Lead and support the implementation of strategic initiatives aimed at enhancing the Bank's credit transformation agenda working closely with the CPOs and the Hives.
- Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
- Setting a robust vision and agenda in line with Chapter 3 and The Stands, and ensuring this is communicated within the team and to relevant stakeholders.
- Demonstrating client centricity by putting colleagues at the heart of our decision making and continuously seek to understand, deliver and improve our client and colleague experience.
- Leading on and advocating transformation change and continuous process improvements to drive the value from our strategic investments, maximise returns and deliver the Groups’ Return on Tangible Equity (RoTE).

**Processes**
- Delegated accountability for end-to-end management of 13 (Level 1) processes within the Coverage PU covering Credit and Credit Monitoring.
- Process Governance including streamlining existin