Asst Manager

3 days ago

Singapore WAREES HALAL LIMITED Full time

The Asst Manager / Manager (Service Operations) is responsible for overseeing the daily operations, including planning, organising, and strategising to ensure efficient and effective delivery of Halal training, international certification, and compliance services. The incumbent will be responsible for managing the team, customer management, process improvement, and resource management to meet the production goals of the organisation.

Key Responsibilities:

- Develop and implement strategies to achieve production goals and ensure the efficient delivery of services
- Manage and oversee the administration and delivery of Halal training, international certification and compliance services
- Ensure customer satisfaction and manage customer relationships
- Develop and implement policies and procedures related to operations management
- Monitor and evaluate the performance of the team to ensure high-quality services are delivered to customers
- Identify areas for improvement and implement process enhancement initiatives
- Develop and manage budgets for operations and ensure that financial targets are met
- Manage resources including staffing levels, training, and development to meet production goals
- Ensure compliance with relevant regulations, standards, and company policies and procedures

Qualifications and Skills:

- Bachelor’s degree in Operations Management, Quality Management, Business Administration or a related field
- Minimum of 5 years of relevant work experience in operations management, business process reengineering or a related field
- Strong leadership and people management skills
- Excellent communication, interpersonal, and problem-solving skills
- Strong organisational and planning skills with the ability to manage multiple projects and priorities
- Proven track record of implementing process improvement initiatives
- Familiarity with Halal certification and related regulations and standards is advantageous
- Ability to work independently with mínimal supervision

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