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Programme Director

3 weeks ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- Your mission will be to create exceptional Learning Solutions for our clients that are aligned with our Purpose, “Transforming Leaders through Impactful Learning”, and our learning principles (Develop Mindsets, Stimulate Action, Generate Impact and Innovate). The role is based in Singapore with possible interventions in other ASEAN markets, virtually or face-to-face. _
- Client Engagement and Governance in partnership with Client Directors
- Work closely with the Client Directors to serve our clients during the different stages of engagement and craft a relevant learning point of view.
- Engage with prospects and assist Client Directors in the lead conversion process for ExD Learning Solutions.
- Participate in discovery discussions with clients regarding tailored and customized ExD Solutions as a design expert and experienced deliverer of executive education.
- Take a learning lead with clients and articulate an issue specific ‘point of view’ which adds value to the client and their thinking.
- Maximize client satisfaction and impact through regular dialogue with key client stakeholders e.g., L&D, HR and business executives and Line Managers of participants.
- Ensure service delivery standards are maintained to client satisfaction.
- Ensure design and delivery is within the financial parameters.
- Programme Design and Delivery
- Ensure discovery and design is aligned to both client needs and our ‘point of view’.
- Lead design meetings and programme reviews with internal and external faculty.
- Integrate new learning methods in an innovative way.
- Orchestrate Faculty interventions and facilitate/co-facilitate on programmes as required.
- Work closely with Program Managers to ensure ExD Learning Solutions logistics are properly managed.

**QUALIFICATIONS**
- Masters level qualifications in Business, Organisational Design, Human Resources or related disciplines will be highly regarded.
- Significant experience in senior roles in Executive/Management Education or Learning and development.
- Demonstrated experience in discovery, design and delivery of leadership and management development interventions for clients.
- Demonstrated experience working with diverse teams to achieve strategic outcomes.
- Able to build client relationships strategically, recognising the importance of customers, and developing senior level relationships to build mutually beneficial long-term relationships.

**OTHER INFORMATION