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Manager, Venue Partnership
3 weeks ago
We are looking for a Venue Partnership Manager to seize opportunities to work with hirers to ensure optimal usage of venues and spaces as well as supporting services in the arts centre so as to maximise revenue, bring about the desired vibrancy at Esplanade, and to complement the programming strategies of Esplanade in outreach to different audience segments.
The individual will need to manage and coordinate hirers’ requirements effectively and efficiently as well as to facilitate onsite operational support and communication amongst relevant departments so as to fulfill our service deliverables to our hirers and their customers.
**Key Responsibilities**:
**Venues Management and Development**
- Plan and execute overall strategies to ensure maximum occupancy of venues and spaces at Esplanade and to maximise revenue, including meeting department and individual sales target set.
- Review and propose improvements to policies, contractual terms and conditions as well as SOPs when necessary to facilitate the delivery of our services to our hirers and improve the support for effective management of our venues and spaces.
**Hirer Management and Development**
- Create demand for the centre by building awareness of the Esplanade as a centre available for hirers and not just built for its own use.
- Review and implement standard operating policies and procedures to facilitate the smooth running of hirers’ performances - our processes must be seamless so as to make it easier for them to do business with us as well as to propose improvements when needed to keep up with organisational changes and changes to our environment.
- Manage and develop portfolio of assigned accounts. This includes securing new accounts, ensuring effective communications and relationship building as well as the accuracy, integrity and mutual implementation of our contractual relationship, its terms and conditions and house rules.
- Curate hirers’ events so as to ensure that performances are in line with our vision as well as of a quality that befits an international performing arts centre.
- Provide end-to-end service and support to hirers, committed to work with them to ensure the success of their presentation at Esplanade; that they have an exceptional “Esplanade Experience” whenever they have a performance in the centre. This includes being the key point of contact at Esplanade and working closely with operational departments as well as performing event servicing on-site (be it weekdays or weekends).
**General Administration**
- Use all venue management systems and customer relationship management databases in a highly disciplined manner, including the conduct of accurate and timely executive billing using EBMS and input into CRM.
- Maintain organised event files and records for hirers.
- Give input on hirer’s events and requests at weekly operations and curation meetings.
- Provide relevant information to or compile management reports and papers as and when necessary.
- Plan and manage departmental forecasted revenues and expenditure.
**Key Job Requirements**:
- A university degree or diploma in business administration, marketing or related discipline (or equivalent working experience)
- 5 years' experience in venue operations and venue sales as well as sales of support services and facilities.
- Strong interpersonal and communicative skills. Good understanding of arts centre operations.
- Need to work on weekends and evenings to oversee events by hirers.
