Manager

3 days ago

Singapore ODELIA BRIDAL STUDIO PTE. LTD. Full time

As a bridal studio shop manager, your primary responsibility is to oversee the daily operations of the bridal studio and ensure the smooth running of the business. Your role involves managing the staff, providing excellent customer service, and coordinating various aspects of the bridal studio. Here are some of the key job scopes:

- Staff management: Hire, train, and supervise the bridal studio team, including bridal consultants, sales representatives, dress fitters, and support staff. Conduct regular performance evaluations and provide feedback to improve team performance.
- Customer service: Ensure that the bridal studio provides exceptional customer service to all clients. Address any customer concerns or complaints promptly and professionally. Create a warm and welcoming environment for brides and their families.
- Sales and marketing: Collaborate with the marketing team to develop strategies to attract new customers and retain existing ones. Participate in promotional activities and bridal events to showcase the studio's offerings.
- Inventory management: Oversee the inventory of wedding dresses, accessories, and other products. Monitor stock levels, place orders, and ensure that the studio has a diverse and up-to-date selection of merchandise.
- Budgeting and financial management: Develop and manage the bridal studio's budget, including monitoring expenses and revenue. Implement cost-saving measures without compromising the quality of services.
- Vendor and supplier management: Build and maintain relationships with wedding dress designers, suppliers, and other vendors. Negotiate favorable terms and ensure timely deliveries.
- Appointment scheduling: Coordinate bridal appointments and dress fittings to optimize the studio's schedule and staff availability.
- Interior and visual merchandising: Create an attractive and visually appealing environment within the bridal studio to enhance the overall shopping experience for customers.
- Bridal trends and industry knowledge: Stay updated on the latest bridal fashion trends, industry developments, and competitors' offerings to make informed decisions and keep the bridal studio competitive.
- Problem-solving and conflict resolution: Handle any issues that arise in the studio efficiently, whether they involve staff, customers, or operational matters.
- Compliance and legal matters: Ensure that the bridal studio adheres to all relevant laws and regulations related to the retail industry, consumer rights, and data protection.
- Reporting and analysis: Prepare regular reports on sales performance, customer feedback, and other relevant metrics. Analyze data to identify areas for improvement and develop strategies for growth.

As a bridal studio shop manager, your role is vital in creating a positive and memorable experience for brides and their families during this significant milestone in their lives. Your ability to lead, manage a team, and maintain a high level of customer satisfaction will play a crucial role in the studio's success.

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