E-commerce Specialist

1 year exp

**Roles & Responsibilities**

The E-Commerce Specialist is responsible for the growth of the e-commerce business channels by enhancing customer experience, and managing customer order fulfillment, technology and infrastructural plans.

The E-Commerce Specialist is also responsible for generating data-driven insights and managing relationships with business partners. The role is set in a fast-paced, digitally-centric environment, requiring the individual to oversee the web merchandising team from start to finish. The E-Commerce Specialist must be able to manage multiple projects as well as be an energetic, collaborative and results-oriented team member who is technologically savvy with good business acumen.

**Job Duties and Responsibilities**:

- Responsible for supervising web merchandising team to accomplish order fulfillment and meeting customers expectations
- Plan and execute various online campaigns, activities, and promotions to drive sales for all e-Commerce platforms including Lazada, Shopee, Qoo10, Redmart and other websites and potential platforms.
- Online portal maintenance including but not limited to items daily maintenance, stock management, campaign execution
- Responsible for determining the format and features of the website in order to maximize clarity and ease of navigation for customers. To liaise with the Web designers to develop and alter the website/e-commerce platforms as needed
- Ensure functionality of all e-platforms on a daily basis by doing website checks
- Report and analyse eCommerce KPIs (sales, conversion rate, traffic etc) and activities for all platforms
- Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI
- Assess potential partnership prospects
- Define and revise order fulfillment policies, operations and processes
- Drive e-commerce sales performance
- Manage sales, promotions, marketing and social media campaigns, and programs over digital platforms
- Devise and implement new ideas for marketing campaigns
- Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as online marketing activities of immediate competitors
- Work with Finance team on providing supporting information for finance reconciliation
- Work with Sales team to ensure achievement of overall sales target and liaise with Marketing team to plan digital marketing campaign where relevant for execution

**Requirements**:

- Minimum of 2 years of equivalent work experience in handling E-commerce platform, such as Lazada, Shopee, Qoo10 etc.
- Able to communicate in both English and Mandarin (in order to reply English and Mandarin speaking customers in a friendly and helpful demeanor quickly and also to manage English and Mandarin speaking consumer’s enquiries on each E-Commerce platform via Live Chat and Q & A function.)
- Possess positive working attitude and able to multi-task
- Experience with practices and techniques related to web merchandising or online retailing
- Operational knowledge of techniques required for market research and analysis
- Sound knowledge of website management and eCommerce usability
- Proficient with Microsoft office Applications, and others
- Have a sense of urgency to work independently, self-discipline with minimum supervision required.
- Able to work across multiple brands.
- Good interpersonal communication skills

**Benefits**:

- Basic salary + sales incentive scheme
- Annual leave
- Medical
- Mobile phone provided

B2K PET PRODUCTS PTE. LTD.