IT Analyst

**The Opportunity**:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

POSITION TITLE : IT Service Desk Analyst

REPORTS TO : Manager, IT Service Desk

DEPARTMENT : IT

**LOCATION: Singapore**

SUMMARY OF POSITION:
ESSENTIAL FUNCTIONS:

- Perform remote and in-person support on updates, repairs, configuration and end user training of corporate IT equipment, to include computers, mobile devices, multi-function copiers, telecommunication/collaboration devices and audio/visual technologies.
- Create, update and provide feedback on procedures for both IT and our internal customers. These include not only technical but also business processes.
- Carries out duties in compliance with established business policies.
- Primary point of support for providing user updates, follow ups and to properly attend to and assign escalations when needed.

INTERACTIONS:
This position interacts with all areas and levels of the company, including consultants, vendors, and external customers.

WORK ENVIRONMENT:
To handle concurrent requests and multitask. General office environment with some exposure to laboratory and manufacturing areas.

PHYSICAL DEMANDS:
Ability to lift and move PCs and monitors (