Senior Professional Services Engagement Manager

1 week ago

Singapore GITLAB SINGAPORE PTE. LTD. Full time

**Role Overview**:
As a Senior Professional Services Engagement Manager, you'll serve as the critical bridge between customers and GitLab's platform capabilities. You'll collaborate with sales teams to design tailored engagements that accelerate customer business outcomes using GitLab. Acting as a trusted advisor, you'll provide expert guidance to multiple teams while ensuring exceptional customer experiences.

**Key Responsibilities**:
**Customer Discovery & Solution Design**:

- Conduct thorough discovery sessions to understand customer environments, constraints, and desired business outcomes
- Craft personalized service proposals aligning GitLab's capabilities with specific customer needs
- Design both standard and customized service engagements for strategic customers
- Present technical solution proposals clearly to account teams and customers

**Commercial Leadership**:

- Drive financial success by meeting or exceeding booking margin targets
- Articulate GitLab's service value proposition, offerings catalog, and implementation methodologies
- Guide customers through commercial terms including pricing structures and performance metrics
- Collaborate with Account Executives on consulting and education service inclusion
- Address implementation concerns and pricing questions with tailored responses
- Maintain accurate quarterly forecasts using Salesforce/Clari

**Risk Management**:

- Identify and communicate potential challenges to leadership and account teams
- Provide strategic recommendations on risk mitigation for service agreements
- Develop negotiation strategies for complex service arrangements

**Relationship Building**:

- Cultivate strong partnerships with internal stakeholders to ensure services integration in customer journeys
- Participate in Sales leadership forecast discussions to identify service attachment opportunities
- Deliver timely, consistent responses to inquiries, reinforcing Global Services' reputation

**Team Development & Enablement**:

- Mentor early-career Engagement Managers
- Support onboarding of new team members
- Deliver and contribute to stakeholder enablement on professional services
- Share customer behavior insights with Practice Management
- Suggest improvements to go-to-market content and operational processes

**Qualifications**:

- Experience with professional services sales processes
- Proficiency with Salesforce for prospecting, forecasting, and quoting
- Understanding of software development lifecycles, version control systems, and CI/CD methodologies
- Strong communication skills across technical and business contexts
- Proven track record in consultative selling approaches

Join our team and help customers maximize their GitLab investment through expertly designed professional services engagements

  • Social Services Professional

    7 days ago

    Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • Senior Engagement Manager, Asean Professional Services

    1 week ago

    Singapore Amazon Web Services Singapore Private Limited Full time

    **DESCRIPTION**: The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings...

  • Tax Senior

    1 week ago

    Singapore Onestop Professional Services Full time

    **OneStop Professional Services Ptd. Ltd**.,the fastest growing corporate services provider in Singapore is looking for a detail-oriented and qualified **Tax Senior/Manager** to join us. **Responsibilities**: - Prepare tax returns (Form C-S/C), tax report with supporting schedules - GST preparation and submission, withholding tax issue Tax advisory to...

  • Engagement Manager

    1 week ago

    Singapore Amazon Web Services Singapore Full time

    5+ years experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries. - 5+ years Project Management hands-on experience in managing and delivering enterprise level IT projects. - 5+ years Program Management /Engagement Management experience leading other project managers to deliver...

  • Senior Community Engagement Professional

    3 days ago

    Singapore beBeeCareer Full time $108,000 - $144,000

    Role SummaryThe role of Senior Manager, Senior PMET Community Engagement is a key position in efforts to support senior Professionals, Managers, Executives and Technicians (PMETs) in their later-stage careers.Key ResponsibilitiesCommunity Outreach SpecialistThe successful candidate will work closely with leadership to design initiatives that strengthen...

  • Community Engagement Manager

    6 days ago

    Singapore Singapore Anglican Community Services Full time

    **Job Summary Serve as the central hub for all internal and external communications within the Senior Services, managing all media matters to ensure a consistent brand message across various platforms. Oversee the creation and dissemination of press releases, published resource materials, and online media content (websites, social media pages) to effectively...

  • Engagement Manager

    2 weeks ago

    Singapore Kong Inc. Full time

    Join to apply for the Engagement Manager role at Kong Inc.Join to apply for the Engagement Manager role at Kong Inc.Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few...

  • Senior Engagement Manager

    6 days ago

    Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full time

    The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions...

  • Engagement Manager

    7 days ago

    Singapore Kong Inc. Full time

    Join to apply for the Engagement Manager role at Kong Inc. Join to apply for the Engagement Manager role at Kong Inc. Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in...

  • Engagement Manager, Public Sector Professional

    1 day ago

    Singapore Amazon Web Services Singapore Full time

    Extensive hands on experience delivering enterprise-level IT consulting projects using Agile methodologies - Coached/trained teams on agile and delivery best practices, frameworks and methodologies - Experience utilizing Agile and Waterfall methodologies to deliver projects - Experience with Agile and Project Management toolsets (e.g. Miro, Jira,...