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Senior Executive, Quality Control
2 weeks ago
**Job Description**:
**About the role**
**Responsibilities**
As an Independent Quality Control, Senior Executive you will be responsible for the following:
- Implement quality assurance procedures in accordance with data collection methodology
- Ensure investigation is appropriately conducted considering robust analysis, documentation of root causes, and identifying potential risks to fieldwork quality
- Ensure timely communication to the field team or vendor on any quality issues found
- Ensure appropriate remediation is identified that will address the root cause and proactively prevent similar issues from occurring
- Use systems or tools to track data fluctuations and identify & address fieldwork issues through data analysis
**Resource, Time & Cost Management**
- Work closely with fieldwork team/vendors to ascertain their capacity and capability level
- Manage and track project budget allocated for IQC
- Document project IQC cost information for use in controlling expenditures
**Vendor Quality Management**
- Conduct fieldwork observation/accompaniment when required and address issues to help Vendor to implement corrective actions so they are consistent with NielsenIQ’s quality standards
- Provide performance feedback to Vendors to improve their quality standards
- Encourage continuous improvement by providing Vendors with timely, constructive feedback and necessary support to ensure high quality and timely delivery
- Organise KPI discussion and action planning meeting to provide feedback and recognition to vendor partners on their project execution
**Quality & Risk Management**
- Conduct fieldwork observation/accompaniment when required and address issues to help field team to implement corrective actions so they are consistent with NielsenIQ’s quality standards
- Proactively identify and manage resolution of risks and issues that may negatively impact a project deliverable
- Escalate project issues and risks as appropriate
**Compliance**
- Manage, maintain and dispose all project materials and documentation according to company SOP manual
- Fully comply with data security and privacy policy to protect personal individual-level data as well as client provided name list
- Work with fieldwork team and external vendors/suppliers to assure the process adherence to company SOP as well as meeting country policies & regulations, including Personal Data Protection Act (PDPA)
**Qualifications**:
- At least 2 years of experience in the related field is required for this position
- Minimum Diploma from an accredited college or university
- Market research experience is preferred but not required
- Willing to travel around Singapore to do field witnessing
- Excellent command of English, both oral and written
- Strong time management and priorities management skills
- Ability to work under pressure and tight deadlines
- Highly organized and capable of working independently as well as operating as part of a team
- Adhere to work schedules and submit field reports within the operating schedule
- Ability to carry out any other duties reasonably asked of you
Additional Information
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
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**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
