Senior IT Web Collaboration Engineer

1 week ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$9,000 - $13,000 Per Month

**Date Posted**

8 minutes ago

Additional Details

**Job ID**

15915

**Job Views**

1

Roles & Responsibilities

**About the role**

Reporting to the Global Collaboration Manager, you will play a key role in ensuring our collaboration technologies are supported and adopted across departments.

You will be responsible for:
Team Management
- Responsible for managing our Adoption Specialists and making sure all regional and market needs are met in line with global Collaboration Team standards and ways of working
- Able to develop and grow internal talent
- Ability to deal with complex issues and work autonomously keeping the global collaboration manager informed of any major issues but always dealing with the minor.
- Advise the Collaboration Manager in M365 trends and team or individual training requirements

Senior Stakeholder Management
- You will be responsible for managing all day to day issues of our senior stakeholders in APAC and Greater China, escalating an major issues to the Global Collaboration Manager.

Global Mindset
- Excellent communication skills and customer facing skills, ability to communicate complex ideas simply at all levels of the organisation

Evangelising collaboration technologies
- Using your niche skillset and expertise to guide on the potential use of collaboration technologies within the business
- Communicating and guiding users to adopt best practices for use of all approved collaboration technologies
- Designing and delivering training in multiple forms (self-assistance documentation, video training, in-person training, knowledge articles, etc) for all employees in your assigned area on collaboration technologies
- Managing multiple small projects through to completion simultaneously with mínimal guidance
- Establishing and maintaining good working relationships with internal customers, partners and team members
- Provide advice and guidance to all levels of the business and work with senior stake holders where necessary
- Providing outstanding customer experiences to internal customers at all touchpoints

Solution Design and Development
- Advising internal customers on solution design best practices and becoming the go-to-person for collaboration technologies guidance
- Serving as the initial point of contact for all solution requests from your assigned area.
- Gather and help define requirements
- Determine whether the requested solution would be best suited as a front-end configuration or needs to be escalated to a formal customisation project
- Work with the internal customer to explore the use of out of the box technologies to solve their business needs
- Ensure complex solution requests are initiated into the project pipeline and serve as SME through the life of the project
- Designing and building simple solutions to solve business needs using out of the box capabilities

Service and Support
- Becoming the go-to-person for internal customer questions, inquiries and challenges
- Determining when an issue should be escalated through incident response teams
- Serving as the liaison between the business and IT issues resolution teams as needed to ensure issues are resolved

Strategic Impact
- Working closely with the business to help drive the Dyson Blueprint
- Contribute and be part of medium and large projects within and outside of the Collaboration Team
- Understanding other business areas priorities to help them understand where New Technology can help them achieve their goals.

Decision Making
- You will be required to resolve complex problems with the Collaboration technology space
- You will be responsible for making important day to day decisions to but with guidance from the Global Collaboration Manager when needed for longer term impact

Leadership
- Acting as a resource for colleagues with little no experience in the Collaboration tools space
- Will support, guide and help manage any Graduates in the local market team

Third party management/co-ordination i.e. Accn or others

Driving and supporting our innovation agenda in the collaboration space
**About you**

Person specification/core competencies:

- You must be an effective communicator and leader who has the ability to conceptualise, plan, document and communicate effectively. You will possess positive energy and passion for collaboration technologies, develop value added service definitions and help lead change. You must be able to work with a team but also be self-sufficient and a real self-starter who is able to problem solve. You must have experience of managing senior stakeholders in fast paced and challenging environment.

Essential:

- Expertise and experience in Microsoft communication, workflow and collaboration tools and Enterprise social networking tools
Excellent knowledge of SharePoint 2013
- Excellent Knowledge of SharePoint Online and Microsoft Teams
- In-depth knowledge of all other

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