Container Depot Customer Service Executive

3 days ago

Singapore MASTERFAITH (SG) PTE. LTD. Full time

**Job Description: Container Depot Customer Service Executive**

**Location**: Singapore
**Employment Type**: Full-time

**About the Role**

We are seeking a proactive and customer-focused **Customer Service Executive**to join our team at a container depot in Singapore. This role is critical in ensuring smooth communication between customers, operations teams, and stakeholders while delivering exceptional service and managing depot-related activities.

**Key Responsibilities**
- **Customer Support**:

- Serve as the primary point of contact for customer inquiries and requests related to container storage, repairs, and logistics.
- Address and resolve customer complaints, escalating issues when necessary.
- Provide accurate and timely updates to customers regarding container status, movements, and repairs.
- **Coordination and Operations**:

- Liaise with operations, maintenance, and transportation teams to ensure efficient handling and processing of containers.
- Coordinate container inspections, repairs, and releases with relevant departments.
- Monitor and manage the movement of containers within the depot to meet customer and operational needs.
- **Documentation and Reporting**:

- Prepare and manage relevant documentation, including invoices, delivery orders, and work orders.
- Maintain accurate records in the depot management system and ensure compliance with company policies.
- Generate and analyze reports related to depot operations, customer interactions, and key performance indicators (KPIs).
- **Relationship Management**:

- Build and maintain strong relationships with customers, shipping lines, and other stakeholders.
- Conduct regular follow-ups to ensure customer satisfaction and identify opportunities for improvement.

**Requirements**:

- **Qualifications**:

- Diploma or degree in logistics, supply chain management, or a related field.
- Relevant experience in the shipping, logistics, or depot industry is an advantage.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and depot management software.
- Ability to work effectively in a fast-paced and dynamic environment.
- **Attributes**:

- Customer-centric mindset with a commitment to delivering high-quality service.
- Strong organizational and multitasking skills.
- Team player with the ability to work independently when needed.

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Be part of a dynamic team contributing to Singapore’s thriving logistics sector.

If you are passionate about logistics, enjoy working in a dynamic environment, and excel in providing exceptional customer service, we would love to hear from you

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