Desktop L1 Engineer

5 days ago

Serangoon, Singapore SSquad Global Full time

**Job Title: Desktop-L1 Engineer**

**Key Responsibilities**:

- Minimum of 2 years of relevant Desktops Support Experience
- Skills for - Remote troubleshooting and test alternative pathways until issues are resolved
- Direct unresolved issues to the next level of support personnel and follow up with clients to ensure their systems are functional
- Help create technical documentation and manuals
- Address user tickets regarding hardware, software, and networking issues
- "Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.”
- Hands-on experience with Windows/Mac OS environments.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitudes

**Qualifications**:

- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 2 years of experience in desktop support.
- Strong understanding of device configurations, and security principles.
- Excellent problem-solving and communication skills.

Ability to work both independently and within a team.

**Skills**:

- Windows and Mac OS Support
- Active Directory Management
- VPN Setup
- Microsoft Office Suite
- Ticketing Systems (e.g., ServiceNow)
- Printer Support

Pay: $1,910.25 - $4,414.56 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

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