Manager, Education
6 days ago
Manager, Education & Outreach
**Job Purpose**
Responsible to support Education & Outreach branch to manage SMRT’s educational outreach programme, to cultivate, engage and educate on our operations, maintenance and service capabilities, in order to build affinity and lovability for the company
**Responsibilities**
Manager, Education & Outreach duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be changed/assigned from time to time.
- This is a dynamic role which involves aspects of commuter engagement, project management and relationship management. Reporting to Senior Manager, Education & Outreach, you will plan and organise the Company’s educational outreach programme to build relationship with schools, institutions, organisations and general public. The work is fulfilling, challenging and exciting.
- As part of a dynamic team, you will be working in a fast-paced environment to:
**Responsibilities**
1) Plan and manage the SMRT Learning Journey Programme (LJP)
- Plan and run both Learning Journey (LJ) and Rail Discovery Centre (RDC) programmes to liaise with visiting schools and organisations
- Curate and refresh content for existing LJP and develop new LJP in liaison with premise owners, operations and maintenance teams
- Preparation and upkeeping of LJ and RDC tour materials
- Plan the deployment and rostering of staff, and their training, to conduct LJ and RDC tours
- Manage and handle LJ and RDC feedback and liaise with internal and external stakeholders
- Liaising with authority(s) and coordinating with internal stakeholders for safety and security clearances for the conduct of LJ and RDC tour s
- Develop and promote marketing and publicity plans
- Ensure maintenance and availability of logistics for RDC
- 2) Plan and manage school engagement activities
- o Plan and run SMRT Adopt-A-Station (AAS) programme and liaise with MOE and schools
- Liaise with authority(s) for the conduct of AAS activities
- Liaise with schools to engage and conduct AAS outreach and training
- Support and coordinate with Ops on the various AAS activities including student ambassadors’ activities, appreciation and performances at stations from schools/students
- 3) Plan and manage community outreach activities with Organisations and the public
- o Liaise with organisations such as government authorities and Social Service Agencies to create outreach programmes and/or events
- Maintain good working relationships with authorities and partners
**Qualifications & Work Experience**
**Qualifications and work experience include**:
- BSc degree in Public Relations, Marketing, Business or relevant field.
- More than 5 years of experience in community relations, corporate communication and engagement or operations management.
- Strong written and oral communication skills liaising with government agencies and/or community organisations.
- Possess ability to function at a high level in a team setting or as an individual contributor.
- Strong interpersonal and analytical skills, proven project management ability, strong influencing skills, resourceful and proactive
**Skills**
**Technical skills include**:
- Microsoft Excel, PowerPoint, Zoom/Teams workshop style meeting
**Generic skills include**:
- Great interpersonal and communication skills
- Critical thinker and problem-solving skills
- Team player
- Excellent multitasking skills
- Strong project management skills
- Good time-management skills
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